Executive Director -
Operations and Performance
CANDIDATE INFORMATION PACK
Tasmanian Health Service
North West
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Executive Summary
- Executive leader with proven leadership and management skills in a complex and multidisciplinary work environment.
- Expertise in managing resources, utilising data and applying contemporary management techniques.
- Strategic planning skills with the ability to make sound judgments.
- Flexible and adaptable with change management skills.
- Excellent communication skills and ability to build productive relationships.
THE OPPORTUNITY
The Executive Director of Operations and Performance position is a senior leadership position within the Hospitals North West reporting directly to the Chief Executive Hospitals North West. The primary purpose of the role is to provide strategic operational leadership and management of the clinical streams of Hospitals North West including the North West Regional Hospital (NWRH),Mersey Community Hospital (MCH), and Primary Health services ensuring the delivery of quality services while meeting the requirements of the Service Plan, Patient Flow & Access, Finance & Budget, and other relevant performance indicators.
THE ROLE
The Executive Director of Operations and Performance must have advanced management capability in guiding the strategic development and operations of the Hospitals, including the efficient and effective use of resources and the management of a multidisciplinary program. The position holder is required to operate autonomously and is expected to exercise considerable initiative and professional independent judgment across the spectrum of responsibilities. The position holder must champion and lead organisational change and improvements by identifying and implementing improvements to work processes and systems while maintaining the highest standards of quality, accuracy, and timeliness of advice.
THE CANDIDATE
The position requires a person who can champion a child-safe culture that upholds the National Principles for Child Safe Organisations. The Department is committed to the safety, wellbeing, and empowerment of all children and young people, and expects all employees to actively participate in and contribute to its rights-based approach to care, including meeting all mandatory reporting obligations. The Executive Director of Operations and Performance is also responsible for complying at all times with policy and protocol requirements, including those relating to mandatory education, training, and assessment. Finally, the position holder must actively participate in and contribute to the organisation's Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems.
For a confidential discussion, please get in touch with:
Liz Hlipala, HardyGroup Principal Search Consultant
M. +61 0401 122 301
E. [email protected]
Tasmanian Health Service North West
DEPARTMENT OF HEALTH
- The Department of Health (Tasmania) is part of the state government in Tasmania.
- We work to look after the health, safety and wellbeing of you and all Tasmanians.
- We do this by planning, managing and delivering high quality health services.
- We also find other qualified providers to help us. This is called procurement.
Tasmania Operates across three service areas:
- North
- North West
- South
HOSPITALS NORTH WEST
North West Regional Hospital is a modern facility servicing North West Tasmania and King Island.
- We provide high-quality healthcare and generalist services in medical, surgical and allied health disciplines through inpatient and outpatient departments.
- We have a fully functioning Emergency Department, inpatient birthing services and a paediatric unit.
- We also cater for the emergency resuscitation, surgery and intensive care of most trauma patients and other medical conditions.
- As a secondary level service, we transfer patients to comprehensive tertiary hospitals for some injuries and illnesses.
- We are the largest major hospital in North West Tasmania.
- We provide acute general hospital services to King Island, West Coast, Latrobe and Kentish.
Mersey Community Hospital
- We provide high quality health care and subacute services in medicine, day surgery and allied health disciplines through inpatient and outpatient departments.
- We have a busy regional emergency department with high levels of category 2,3, 4 and 5 presentations. Category one presentations by ambulance bypass to NWRH or Launceston.
- We have a brand new $43M outpatients and surgical departments that will be fully online from May 2025.
- We offer day oncology/ medical day procedure, antenatal, rehabilitation inpatients and other specialty outpatient services.
- As a generally subacute service, higher acuity patients will be transferred to North West Regional Hospital as our Level 4 facility or Launceston General Hospital as our Level 5 referral hospital.
Primary Health Services
- We operate 3 district facilities managed through a General Practice model at King Island, Smithton and Queenstown.
- King Island and Queenstown also have residential aged care beds attached to their District Hospital.
- Multiple Community Health centres operate through the region providing Community Nursing, Specialist Palliative Care, Youth Health, Community Rapid Response Services, Hospital in the Home Services and much more.
Role Specification
The Executive Director - Operations and Performance (Executive Director) is responsible for providing strategic leadership and management of the NWRH and MCH.
The Executive Director:
- Is responsible for the strategic and operational management of the NWRH and MCH to enable the delivery of quality services and to meet the requirements of the Service Plan, Patient Flow & Access, Finance & Budget, and other relevant performance indicators.
- Will manage and be accountable for the overall human, physical and financial assets and information resources to ensure the effective and efficient use of government resources.
- Will be expected to lead the development of working relationships with the North West Executive Management Team as well as Ward, Unit and all other NWRH and MCH Departments to support them in carrying out their role responsibilities.
- Will provide high level strategic advice to the Chief Executive Hospitals North West (CEHNW).
- 1.Lead the strategic and operational management of the Hospital to support Service Plan, Patient Flow & Access, Finance & Budget, and other relevant performance indicators.
- 2.Provide leadership and establish goals and strategies for the implementation and ongoing management of major initiatives, including workforce planning and profile changes, service development and restructuring, and NWRH and MCH Master Planning, within the wider framework of the Agency.
- 3.Lead the development and evaluation of strategies, policies and procedures for the integrated delivery of services in order to grow the capacity of the services to meet the needs of the community.
- 4.Manage and provide high level input into the preparation of high-level reports, complex submissions, briefings and other correspondence for a range of audiences including at the Head of Agency and Minister.
- 5.Lead, direct and manage the Hospital Executive and develop a collaborative and integrated approach to service delivery of health services at NWRH and MCH to maximise resource utilisation and improve access to services.
- 6.Actively support the CEHNW as a member of the North West Executive Team by representing and leading appropriately in committees and governance frameworks.
- 7.Establish and maintain strong communication links with NWRH and MCH clinical and support services departments, including regular “executive rounding” throughout all areas.
- 8.With the assistance of the Director of Improvement – North West, lead and direct mechanisms for ensuring compliance with the safety and quality framework at NWRH and MCH, including high level support for Short Notice Assessment preparedness.
- 9.Lead changes to workplace culture, and models of care to ensure that local services achieve contemporary practice standards and appropriately meet community needs.
- 10.Implement an effective governance, management and committee structure to enable the achievement of key areas including, but not restricted to:
- 11.Planning, measuring and improving performance.
- 12.Enhancing decision making and problem-solving processes.
- 13.Improving communication processes and teamwork.
- 14.Developing the capability of managers and staff.
- 15.Actively participate in and contribute to the organisation’s Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems, improvement initiatives, safeguarding practices for vulnerable people, and related training.
- 16.The incumbent can expect to be allocated duties, not specifically mentioned in this document, that are within the capacity, qualifications and experience normally expected from persons occupying positions at this classification level.
This is a specialist senior management position and key member of the North West Executive Team and is responsible for leading and delivering services and outcomes at the NWRH and MCH that have critical strategic importance and benefit to the Agency and Tasmanian community.
The Executive Director:
- Is accountable and reports directly to the CEHNW.
- Requires only broad executive management direction for the performance of responsibilities associated with this position.
- Is required to operate autonomously and is expected to exercise considerable initiative and professional independent judgement across the spectrum of responsibilities.
- Leads the Clinical Executive Team, is a key member, and responsible for:
- Proving high level authoritative and professional advice on Hospital matters to a broad range of internal and external stakeholders including directly to the Minister and the Secretary.
- Demonstrating advanced management capability in guiding the strategic development and operations of the Hospital including the efficient and effective use of resources and management of a multidisciplinary program.
- Championing and leading organisational change and improvements through identifying and implementing improvements to work processes and systems and maintaining the highest standards of quality, accuracy, and timeliness of advice.
- Setting objectives and managing outcomes for the Hospital which align with and contribute to Tasmanian priorities.
- Develops and implements services, policies and practices and builds overall organisation capability.
- Champion a child safe culture that upholds the National Principles for Child Safe Organisations. The Department is committed to the safety, wellbeing, and empowerment of all children and young people, and expect all employees to actively participate in and contribute to our rights-based approach to care, including meeting all mandatory reporting obligations.
- Where applicable, exercise delegations in accordance with a range of Acts, Regulations, Awards, administrative authorities and functional arrangements as mandated by Statutory office holders including the Secretary and Head of State Service. The relevant Unit Manager can provide details to the occupant of delegations applicable to this position.
- Comply at all times with policy and protocol requirements, including those relating to mandatory education, training and assessment.
Satisfactory completion of an appropriate course of study such as a bachelor degree with studies in commerce, management or health services.
In the context of the position objective/key result areas, and the requirement for high level leadership and management expertise, please address the following capabilities:
1. Shapes Strategic Thinking
Demonstrated capability to inspire a sense of purpose and direction; show judgement, intelligence, and common sense; provide high-level analysis and development of long-term strategic policy advice; and identify emerging issues and advise on how to address them from a holistic perspective.
2. Achieves Results
Demonstrated capability to build organisational capability and responsiveness; harness professional expertise; steer and implement change and deal with uncertainty; and ensure closure and deliver on intended results.
3. Cultivates Productive Working Relationships
Demonstrated capability to nurture internal and external relationships; facilitate cooperation and partnership; value difference and diversity; and guide, mentor and develop people.
4. Exemplifies Personal Drive and Integrity
Demonstrated capability to exemplify the Department of Health values; demonstrate professionalism and probity; engage with risk and show personal courage; commit to action; display resilience; and demonstrate self-awareness and a commitment to personal development.
5. Communicates with Influence
Demonstrated capability to communicate clearly; listen, understand, and adapt to audience; and to negotiate persuasively.
6. Professional Expertise
Significant experience in senior management and leadership in a health and/or human services organisation, including managing across multidisciplinary teams and multiple settings.
The role of Executive Director – Operations and Performance reports directly Chief Executive Hospitals North West.
This is a newly created role which will give the right individual an opportunity to make a real difference to the operations of the services in Hospitals North West.
Work has already commenced to improve culture and embed strong values across the health service and this role will play an important role in these initiatives.
This is a real opportunity for individuals interested in data and performance to bring these skills to Hospitals North West and be able to see the difference they can make.
Service Location: North West
Annual Budget: Approx. $265 Million
Staffing: Approx. 1133 FTE
Classification: Senior Executive Level 1
SES-1 or SES 2 depending on experience plus superannuation, plus salary packaging, plus fully maintained vehicle (or allowance in lieu and access to salary sacrifice). Range can be discussed with the Principal Consultant.
The closing date for applications is Monday, 28th April 2025
The reference number to include in your application is H25_5030
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Natasha Tirado: M: +61 (0)468 301 310 / E: [email protected]
Your application must include:
- 1.Cover letter addressed to the Principal Consultant;
- 2.A written response addressing the key selection criteria; and
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
Liz Hlipala
HardyGroup Principal Consultant
M. +61 (0)401 122 301
LIVING AND WORKING IN TASMANIA
Tasmania is an island state with thousands of years of cultural history and new arrivals who – like you – tend to be a bit more adventurous, a bit more curious, a bit more willing to say hello to a stranger, or to try something new.
In a loud and exhausting world, Tasmania is quiet. No matter where you live, you’re never far from nature: our wilderness, our mountains, our water.
Instead of commuting, you can create and turn your passion into your career.
Whatever you and your family pursue in Tasmania, you can pursue it meaningfully.
Tasmanians invented permaculture, green politics, and wave-piercing catamarans. Our mining equipment is safer, our whisky and cheese is more delicious, our museums and festivals are weirder, and our signature wine is pinot noir – the heartbreak grape.
From unordinary wildlife to street markets, perfect silence, trail shredding and rooftop dining, discover all of Tasmania’s personality.
In Tasmania, winter is when things get wild, weird and wonderful. Let your inhibitions drop with the mercury: savour slow-cooked feasts around blazing log fires, dance wildly at winter festivals and enchant your senses in alpine realms. From cosy seclusion to cold-water invigoration – the Off Season is open to just about anything.
Things get truly wild after dark in Tasmania. It's the best place in the world to witness the elusive Southern Lights, aka the Aurora Australis, which draw a colourful curtain across the sky, especially in winter. Close to shorelines, the brilliant blue glow of bioluminescence can light the sea just as brightly while, overhead, dark skies largely free of light pollution make for sparkling stargazing.
North West
Abundant produce, clever makers and epic wilderness – a journey in the north west is a feast for the senses.
Eat up. Follow your food from paddock to plate (or glass) while meeting the farmers, makers, distillers and beekeepers along the way.
Get wild. Explore rugged coastlines, ancient rainforests, tranquil rivers and mysterious caves. Stand on a clifftop and feel the force of the Roaring Forties. Breathe deep. This is the cleanest air in the world.
Best of the north west
The produce
The north west delivers the ultimate paddock-to-plate experience. Meet the producers on the Tasting Trail and try local berries, hazelnuts, cheese, chocolate, craft beer and wine. Hunt for truffles. Eat seafood straight off the boats. Tuck into a succulent steak. Taste honey from the hives in takayna / Tarkine.
The air
Stand atop the cliffs at Cape Grim where the Roaring Forties deliver some of the world’s cleanest air. See the state’s first wind farm. Drink harvested raindrops. Face the mighty swell that sweeps across thousands of kilometres of unbroken ocean at the Edge of the World. Inhale the scent of the rainforest on the Tarkine Drive.
The towns
Bustling port cities, a giant penguin, the town of murals and quirky seaside villages – take the alternative routes between towns and take in the scenery. Drive the winding road to pretty Boat Harbour. Step back in time in the historic seaside village of Stanley at the base of The Nut, an ancient volcanic plug.
The wilderness
See craggy Cradle Mountain, stroll around Dove Lake and spot the wombats. Shoot down a waterslide into a hidden canyon. Step into Australia’s greatest expanse of cool-temperate rainforest at takayna / Tarkine. Duck underground into one of the 400 caves that puncture the Mole Creek Karst National Park.
ABOUT US
HardyGroup’s (HG) mission is simple
Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.