Chief Product and Technology Officer
CANDIDATE INFORMATION PACK
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Executive Summary
- Lead the technology, product and architecture direction of some of New Zealand's most significant digital health platforms, helping shape the future of integrated healthcare delivery.
- Provide executive-level strategic advice to the CEO and Board while driving innovation, enterprise architecture, product development and technology investment decisions.
- Partner across HealthOne, Pegasus Health and Health New Zealand to deliver resilient, secure and interoperable digital solutions that improve outcomes for clinicians, patients and the wider health system.
THE OPPORTUNITY
HealthOne Limited Partnership is seeking an accomplished and forward-thinking technology leader to shape the next chapter of its product and technology strategy, strengthen its digital capabilities and help realise new opportunities for growth and innovation.
HealthOne plays an important role in Aotearoa New Zealand's digital health ecosystem, connecting health information and supporting clinicians to make better, faster and safer decisions that improve the coordination and quality of patient care. Through its established HealthOne and Electronic Request Management System (ERMS) platforms, the organisation contributes to more connected, efficient and effective healthcare delivery.
This is an opportunity to join a purpose-driven organisation with established products, strong sector relationships and ambitions to deliver greater value to clinicians, patients and its partners. The successful candidate will build on these foundations, bringing fresh perspectives, commercial insight and the ability to translate technological possibilities into practical, sustainable outcomes.
THE ROLE
Reporting to the Chief Executive Officer, the Chief Product and Technology Officer will provide strategic leadership across HealthOne's technology direction, product portfolio, enterprise architecture and development priorities.
As a trusted adviser to the Chief Executive Officer and Board, the role will be instrumental in shaping the organisation's technology strategy, identifying opportunities for innovation, and guiding investment decisions that support long-term sustainability and growth.
Working closely with product and programme leaders, and in partnership with Pegasus Health and Health New Zealand technology teams, the successful candidate will establish clear priorities, strengthen delivery capability and ensure technology solutions remain secure, resilient, interoperable and responsive to customer needs.
Central to the role will be the ability to balance strategic ambition with disciplined execution, bringing people together around a shared vision while navigating partnerships, differing priorities and shared accountabilities.
THE CANDIDATE
We are seeking a strategic, commercially astute and engaging technology leader who combines deep technical credibility with exceptional relationship management and people leadership capabilities.
The successful candidate will bring:
- Proven senior leadership experience across technology strategy, product development, enterprise architecture and complex digital delivery environments.
- The ability to articulate a compelling technology and product vision, translating strategic opportunities into achievable roadmaps and measurable organisational value.
- A collaborative and empowering leadership style, capable of building on existing strengths, developing team capability and bringing people confidently through change.
- Strong relationship management and influencing skills, with the judgement, diplomacy and resilience to navigate complex stakeholder environments and shared accountabilities.
- Excellent communication and storytelling skills, making complex technical concepts accessible and compelling to Boards, executives, clinicians and other non-technical audiences.
- A constructive, optimistic and solutions-focused approach, with the confidence to challenge established thinking, encourage innovation and maintain momentum through complexity.
- Sound commercial judgement and an understanding of technology investment, cyber security, privacy, risk and the importance of reliable, sustainable services.
Experience within digital health or similarly complex, highly regulated environments would be advantageous, alongside a genuine commitment to using technology to improve outcomes for people and communities.
This is a compelling opportunity for a leader who can connect people, products and technology around a shared ambition, combining strategic vision with the pragmatism and interpersonal skills to turn that ambition into meaningful results.
For a confidential discussion, please get in touch with:
David Price
HG National Manager, New Zealand
M. +64 (0)210 2392211
E. dprice@hardygroupintl.com
HealthOne
Harnessing the power of information and collaboration to transform health and wellbeing outcomes – enabling clinicians to work more efficiently, save time, and strengthen performance across the entire health system
What is HealthOne?
Your health information is collected and shared between the healthcare providers looking after you.
HealthOne is a secure electronic record that allows your healthcare providers to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.
This helps them to make safer, faster, and better-informed decisions about your care.
HealthOne history
The Christchurch earthquake sequences across 2010 and 2011, created the need for an electronic shared care patient file. This was due to so many patient notes being lost, or inaccessible as a result of damage to healthcare facilities.
This made it difficult for patients to get prescriptions filled, and healthcare professionals were faced with treating patients with limited clinical history, reliant on patient recollection of their medications, conditions, allergies and treatment plans.
The answer sounded simple – just join up the records electronically and give access to the person looking after me – so the Canterbury District Health Board (CDHB) commissioned some work to do just that.
It wasn’t as simple as it sounded with some tricky issues such as patient privacy and data security to address, while integrating multiple different Patient Management Systems being used by health care businesses.
In 2012, the vision to provide access to a person’s health information in a person-centric record available at the point of care was achieved as HealthOne was launched in Canterbury, NZ.
By the end of 2017, HealthOne was being used across the entire South Island and is now a crucial tool for health care providers.
Who has access?
Authorised healthcare providers involved in care can see patient medical information. This includes Doctors, Nurses, Pharmacists, and Paramedics.
Nearly all South Island General Practices, Community Pharmacies and Public hospital clinicians have access to HealthOne.
We know healthcare can be received in many other places so our authorised healthcare providers with access to HealthOne also include Private hospitals, Allied healthcare, Emergency healthcare services, Telehealth providers and Aged Residential Care clinicians. This calculates to 918 active community sites and 418k total pages accessed.
Electronic Request Management System (ERMS)
A cornerstone of digital health coordination in Aotearoa New Zealand.
The Electronic Request Management System (ERMS) is a nationally significant digital health platform that enables clinicians to send, receive, triage, and track referrals electronically. Designed in partnership with clinicians to solve real-world workflow challenges, ERMS supports a seamless connection between primary and community care providers and hospital and specialist services, reducing delays, improving visibility, and enhancing patient experience across the referral journey.
Today, ERMS is deeply embedded in the South Island health system and is starting to expand steadily across the North Island. As part of HealthOne (2021) Limited Partnership, ERMS forms a critical pillar of the organisation’s integrated-care ecosystem alongside the shared health record.
The unification of HealthOne and ERMS brought together two major digital health platforms, enabling strengthened governance, product alignment, and a consolidated national growth strategy.
ERMS Key Statistics and Impact
ERMS delivers measurable value and sustained operational impact across the health system:
- Over 8.5 million referrals processed since inception, (in the month of October 2025 over 101 thousand referrals processed).
- Used by over five thousand clinicians and providers across primary, community and secondary care.
- High adoption across all South Island regions.
- Growing presence across North Island providers.
- Multiple Practice Management System (PMS) integrations enabling wide accessibility.
- Significant reduction in manual, paper-based processes.
- Faster triage, clearer tracking, and improved clinician-to-specialist communication.
- Strong foundation for enhanced analytics and equitable access monitoring.
Why ERMS Matters
ERMS plays a critical role in enabling connected care and supporting system efficiency:
For Clinicians:
- A standardised, simple, and reliable way to send and track referrals.
- Real-time visibility of referral status reduces follow-up burden.
- Seamless integration into everyday clinical workflows.
For Patients and Whānau:
- Reduced delays in reaching the right service at the right time.
- Improved coordination between providers.
- More consistent and transparent referral pathways.
For Health Organisations:
- A scalable, proven, national asset that supports better operational performance.
- Key infrastructure for managing demand and ensuring safe, effective care transitions.
- A strong platform for future innovation in care coordination and digital health.
Role Specification
Provide strategic technology leadership to enable HealthOne Limited Partnership to operate with greater autonomy, agility and capability, and to deliver greater value to the clinicians using our products, patients who receive their care and therefore to its Limited Partners.
Act as the principal technology adviser to the Chief Executive Officer and Board, lead the development of HealthOne’s technology and product direction, and provide leadership and oversight to the Product, Programme and Development Team.
Work in partnership with the Pegasus Health Chief Technology Officer and teams and Health New Zealand teams including Data and Digital leadership to ensure clear accountabilities and an effective, collaborative technology operating model, technology architecture and how we integrate within the broader ecosystem to deliver system value.
Technology strategy and advice
- Act as principal technology adviser to the Chief Executive Officer and Board of Directors.
- Develop and maintain a technology strategy aligned with HealthOne LP’s strategic ambitions, in consultation with Pegasus Health and Health New Zealand Data and Digital leadership.
- Provide clear, evidence-based advice on technology choices, investment priorities, capability, risk and delivery trade-offs.
- Support Board oversight through concise technology, delivery and risk reporting.
Enterprise architecture and future assets
- Lead HealthOne LP’s enterprise architecture thinking and translate agreed direction into practical roadmaps and investment priorities.
- Work strategically with the Board and Chief Executive Officer on potential development or acquisition of platforms and future technology assets.
- Lead technology due diligence and integration planning for proposed strategic acquisitions or partnerships.
- Ensure architecture decisions support interoperability, scalability, resilience and long-term sustainability.
Product vision and technology roadmap
- Provide technology-led product vision and leadership across HealthOne and ERMS and any future products aligned to the HealthOne LP strategy
- Provide leadership, direction and oversight to maintain prioritised, achievable roadmaps that balance customer value, strategic opportunity, risk and technical sustainability.
- Ensure discovery, design and engineering decisions are informed by user, clinical, operational and commercial needs.
- Identify opportunities for innovation and new platforms while maintaining focus on reliable delivery of current services.
Development leadership and delivery
- Working in collaboration with the Pegasus CTO, provide strategic leadership for the development team, ensuring fit for purpose engineering, testing, release and delivery disciplines.
- Oversee performance, dependencies, quality, resource requirements and escalation of material issues.
Technical debt, resilience and lifecycle management
- Lead a collaborative, risk-based approach to reducing technical debt and legacy platform risk.
- Maintain transparent technology lifecycle, dependency and obsolescence roadmaps.
- Ensure remediation priorities are integrated into product planning and investment decisions.
- Promote resilient, supportable and maintainable solutions across HealthOne’s technology portfolio.
Cyber security, privacy and compliance partnership
- Work in partnership with the Pegasus Health Chief Technology Officer, for cyber security, related regulatory compliance and risk management under the agreed operating model.
- Ensure HealthOne development practices, architecture and delivery plans meet agreed security, privacy and assurance requirements.
- Provide HealthOne input to technology risk assessment, incident readiness and remediation activity.
- Ensure technology decisions appropriately protect health information and maintain stakeholder trust.
Hosting, service integration and supplier management
- Partner effectively with Pegasus Health in relation to infrastructure hosting for HealthOne and ERMS and service desk support for applicable system users.
- Ensure commercial and service arrangements have clear outcomes, responsibilities and escalation pathways.
Financial and commercial stewardship
- Develop robust technology investment cases, budgets and forecasts
- Manage technology expenditure and supplier commitments with transparency and discipline and within delegated authority.
Leadership, culture and continuous improvement
- Contribute as a senior leader to organisational strategy, culture and performance.
- Build a high-performing, collaborative team with clear accountabilities, effective ways of working and appropriate capability development.
- Communicate complex technology matters clearly to technical and non-technical audiences.
- Encourage curiosity, collaboration, accountability and continuous improvement.
Essential
- Relevant tertiary qualification in technology, engineering, computer science, information systems, business or an equivalent combination of senior experience and professional development.
- Demonstrated ability to develop technology strategy, architecture roadmaps and investment priorities aligned to organisational strategy.
- Strong understanding of modern software engineering, product delivery, testing, integration, cloud and platform lifecycle practices.
- Sound understanding of cyber security, privacy, technology risk and regulatory obligations in a high-trust environment.
- Commercial acumen, including technology business cases, supplier management, due diligence and build-buy-partner decisions.
Desirable
- Knowledge of New Zealand’s health and disability sector, digital health ecosystem and health information context.
- Experience with interoperable health platforms, clinical information systems or health sector integration.
Experience:
Essential
- Substantial senior technology leadership experience, including advising a Chief Executive Officer, Board or executive leadership team.
- Proven leadership of multidisciplinary software development and delivery teams through organisational or operating model change.
- Experience translating strategy into product, architecture, delivery and capability roadmaps.
- Experience managing complex stakeholder, partner and vendor relationships with shared accountabilities.
- Demonstrated delivery in environments where reliability, security, privacy and service continuity are critical.
- Experience evaluating new platforms, partnerships or acquisitions and leading technology due diligence.
Personal Attributes:
- Strategic and commercially minded, with the ability to connect technology decisions to organisational value.
- Pragmatic and delivery focused, able to work with ambiguity and establish fit-for-purpose structure.
- Collaborative, low-ego and skilled at building trusted partnerships across organisational boundaries.
- Clear and credible communicator who can make complex issues understandable and decision ready.
- Inclusive people leader who creates clarity, develops capability and supports team members through change.
- Curious, innovative and willing to challenge constructively while remaining accountable for outcomes.
- High integrity, sound judgement and a strong commitment to privacy, security and stewardship of health information.
1. Strategic Technology and Product Leadership
Demonstrated ability to develop and execute technology and product strategies, aligning enterprise architecture, innovation and investment priorities with organisational objectives, customer needs and commercial opportunities.
2. Digital Development and Delivery
Proven experience leading complex software development, product and programme delivery, with the technical expertise to ensure secure, interoperable, resilient and sustainable platforms while balancing innovation with operational performance.
3. People Leadership and Change Management
An inclusive and empowering leader who builds high-performing teams, develops capability and fosters collaboration. Demonstrated ability to constructively challenge thinking, influence change and bring people along through a shared vision and practical approach.
4. Stakeholder Engagement and Strategic Partnerships
Exceptional relationship management, influencing and negotiation skills, with experience navigating complex governance, ownership and partnership arrangements, managing competing priorities and achieving outcomes through shared accountabilities.
5. Communication and Executive Influence
A credible and engaging communicator who can translate complex technical information into clear, compelling narratives, build understanding across diverse audiences and provide sound strategic advice to executives, Boards and external stakeholders.
6. Commercial Acumen, Judgement and Resilience
Strong commercial and financial acumen, including technology investment, supplier management and strategic partnerships. Demonstrates sound judgement, adaptability and a constructive, solutions-focused approach when navigating ambiguity, competing demands and challenging relationships.
Reports to: Chief Executive Officer, HealthOne LP
Direct reports: Product and Programme Teams
Collaborative relationship: CTO of Pegasus for the Development, Cyber Security, Application Support and Infrastructure teams
Budget responsibility: Technology and development budgets delegated by the Chief Executive Officer and Board.
Key Relationships
- Chief Executive Officer
- Board and Limited Partners
- Product and Programme Team
- Development Team
- Pegasus Health Chief Technology Officer and team
- Health New Zealand teams including Data and Digital leadership
- Health sector customers, partners and vendors
- Potential technology and strategic acquisition partners
Please discuss with Hardygroup Consultant
Service Location: Christchurch, other NZ regions considered too
Position Description
The closing date for applications is Thursday, 12th November 2026
The reference number to include in your application is H26_5598
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Aldie Zuñiga: M: +61 (0)49 410 1082 / E: azuniga@hardygroupintl.com
Your application must include:
- Cover letter addressed to the Principal Consultant;
- A written response addressing the key selection criteria; and
- An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
David Price
National Manager, HardyGroup New Zealand
M. +64 (0)21 0239 2211
E. dprice@hardygroupintl.com
ABOUT US
HardyGroup’s (HG) mission is simple
Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.