Senior Director – Patient Accounts, Hospital Revenue and Financial Services
Canberra Health Services
CANDIDATE INFORMATION PACK
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Canberra Health Services acknowledges the Ngunnawal people as traditional custodians of the ACT and recognises any other people or families with connection to the lands of the ACT and region. We acknowledge and respect their continuing culture and contribution to the life of this region.
Executive Summary
- Lead revenue strategy and financial services for one of Australia's leading public health systems.
- Drive revenue optimisation, governance and business improvement across complex hospital and community care settings.
- Build high-performing teams and influence system-wide financial performance through innovation, data and stakeholder leadership.
THE OPPORTUNITY
Canberra Health Services is seeking an accomplished financial leader to take on the pivotal role of Senior Director, Patient Accounts, Hospital Revenue and Financial Services. Situated within the CFO Division, this position provides a unique opportunity to influence the financial sustainability and operational effectiveness of a major public healthcare provider.
Reporting within the executive finance structure, the role combines strategic leadership with operational accountability, driving revenue performance, financial governance and service improvement across a complex health environment. The successful candidate will have the opportunity to shape contemporary revenue practices, lead transformational initiatives and contribute directly to the long-term sustainability of healthcare services across the ACT.
THE ROLE
The Senior Director provides strategic and operational leadership for own-source revenue operations, with responsibility for the Patient Accounts and Hospital Financial Services functions. The position oversees revenue optimisation, private practice administration, compliance, revenue assurance and financial governance activities across the organisation.
Leading a program of continuous improvement, the role will drive enhancements to systems, processes and reporting capabilities, leveraging technology, automation and data-driven insights to improve financial performance and service delivery. The position also provides expert advice to senior executives on complex revenue matters, funding models, legislation and policy, while building strong relationships with clinical leaders, government stakeholders and auditors.
THE CANDIDATE
The ideal candidate will be a commercially astute and strategically minded leader with significant experience in healthcare finance, revenue management or hospital financial services. They will bring deep knowledge of health funding and revenue models, combined with a demonstrated ability to improve financial performance through strong governance, innovation and operational excellence.
An influential communicator and collaborative leader, you will have a proven ability to engage senior stakeholders, lead organisational change and develop high-performing teams. You will be recognised for your analytical capability, sound judgement and capacity to translate complex financial and regulatory requirements into practical business outcomes that strengthen organisational performance.
HOW TO APPLY
The closing date for applications is Wednesday, 16 September 2026.
For a confidential discussion about the position, please contact:
Pete Carter
Principal Search Consultant
HardyGroup
CANBERRA HEALTH SERVICES
Our Vision: 'creating exceptional health care together'.
Our Role: to be a health service that is trusted by our community.
Our Values:
▪ We are reliable – we always do what we say
▪ We are progressive – we embrace innovation
▪ We are respectful – we value everyone
▪ We are kind – we make everyone feel welcome and safe.
Our Strategic Priorities:
Deliver world class care
Service and operational planning will inform service delivery appropriate for our population. The experience of our consumers will be improved through providing care that is inclusive and culturally safe, delivered to the highest standards and evidence-base, in a timely way—across our acute, planned and community portfolios.
Be a great place to work, learn and teach
We will be an employer of choice—creating a safe learning and teaching environment to attract, recruit and retain skilled workers. A supportive, learning and teaching environment, with a culture of open and respectful communication will support our people to be their best and grow professionally.
Build a strong research, innovation and improvement environment
A robust research portfolio and focus on innovation and improvement, will demonstrate our health services leadership role and result in improved health outcomes for our consumers.
Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region.
The services and facilities provided include:
- Canberra Hospital, which provides trauma services and most major medical and surgical services.
- North Canberra Hospital, which offers acute and sub-acute services.
- University of Canberra Hospital, a rehabilitation facility that offers additional outpatient services.
- Clare Holland House, which provides public palliative care services.
- Walk-in centres, which provide free treatment for minor illness and injury.
- Community health centres, providing general and specialist health services to people of all ages.
- Community based health services, such as early childhood services, youth and women’s health, dental health, mental health and alcohol and drug services.
Role Specification
The Chief Financial Officer Division is led by the Chief Finance Officer (CFO) who reports to the Chief Executive Officer (CEO) of Canberra Health Services. The CFO Division is responsible for the development and maintenance of budgets, financial management, and for providing strong operational finance, procurement, supply chain and performance reporting and decision support analysis across the health service. The sub-units within the CFO branch include the Financial Performance and Support Unit, Hospital Revenue and Financial Services, Decision Support Unit and Procurement & Supply.
The Senior Director, Hospital Revenue and Financial Services is a leadership and management position that provides strategic and operational leadership for Canberra Health Services own source revenue operations and has primary responsibility for managing the functions and leading the Patient Accounts and Hospital Financial Services teams.
The position is responsible for effective revenue control, recovery and private practice administration to optimise revenue outcomes, strengthen financial governance and ensure legislative and policy compliance. The role is key in leading and managing initiatives that will enhance the efficiency, effectiveness, and sustainability of Canberra Health Services, focusing on revenue monitoring and assurance whilst implementing system and process improvements.
This role offers a unique opportunity to shape the financial sustainability of a major public health service, influence system-wide revenue practices, and lead transformational change across complex hospital and community care environments.
Specific responsibilities include, but are not limited to, the following:
- Provide strategic direction and governance for Patient Accounts and Hospital Financial Services teams to deliver high quality, patient-focused account processing and a seamless end-to-end patient financial journey.
- Build a high performing team by developing capabilities in managers, embedding accountability for outcomes and fostering a culture of data-driven decision making and continuous improvement.
- Lead the development, implementation and review of financial services policies and procedures that deliver measurable improvements in cashier services, VMO claims, bonus/superannuation payments, Private Practice Fund Administration function and Interstate Patient Travel Assistance Scheme (IPTAS) tasks.
- Provide authoritative, specialist advice to executives on revenue optimisation opportunities, legislation and policy impacts (including activity-based funding), and complex revenue matters.
- Lead the development, implementation and review of revenue strategies, policies, procedures and business rules (including inpatient and outpatient billing pathways) that deliver measurable improvements in collections, reduced revenue leakage and strengthened compliance performance.
- Drive continuous improvement by establishing a framework to routinely review systems and processes, identify efficiency opportunities and implement change, including leveraging technology, automation and data to improve revenue outcomes, streamline workflows, and enhance service delivery.
- Lead revenue budgeting, forecasting and performance reporting, including monitoring and reporting against key performance indicators for revenue generation, process efficiency and debt management, and providing insight-based recommendations to senior stakeholders.
- Represent Canberra Health Services on relevant revenue governance forums, committees and user groups; maintain constructive relationships with clinical leaders, Department of Health representatives and internal/external audit to support compliance and delivery if revenue initiatives.
- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds, gender, identity, ages or abilities.
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
Specific competencies include, but are not limited to, the following.
- Applies financial and strategic judgement to align revenue opportunities with organisational priorities, translating complex funding models and policy settings into clear, actionable strategies that optimise financial performance.
- Engages and influences senior clinical, executive, and government stakeholders to drive alignment on revenue strategies, resolve complex funding and compliance issues, and embed consistent, organisation-wide practices.
- Leverages sophisticated financial, operational, and performance data to identify revenue risks and opportunities, generate actionable insights, and support evidence-based decision-making at executive level.
- Leads and sustains organisational change by embedding new systems, processes, and ways of working, fostering a culture of accountability and continuous improvement to deliver measurable and lasting performance uplift.
These are the key capabilities for how you will be assessed in conjunction with your resumé and experience. It is important to present your application in a way that demonstrates significant outcomes associated with each of the criteria, as well as the key responsibilities and competencies that underpin them.
- Demonstrated expert knowledge of own-source revenue, private patient regulatory requirements, Medicare requirements, patient billing activities and referral processes in a public hospital, primary health care, community and aged care environment.
- Proven ability to provide authoritative strategic advice to senior leaders and translate legislation and policy into practical governance, processes, controls and business rules.
- Demonstrated success in leading revenue optimisation and continuous improvement initiatives, including the effective use of technology, automation and data-driven performance insights, resulting in measurable financial improvement.
- Strong people leadership capability, including coaching and developing managers, leading change and fostering a culture of accountability, collaboration and continuous improvement
- Demonstrated experience in delivering accurate budgets for revenue, reliable monitoring and forecasting, and insightful variance commentary and analysis.
- Highly developed communication, negotiation and stakeholder management skills, including the ability to influence and build partnerships with clinical leaders, Department of Health representatives and internal/external audit.
- Demonstrates understanding of, and adherence to, safety and quality standards, Work Health and Safety and the positive patient experience. Displays’ behaviour consistent with CHS’s values of reliable, progressive, respectful, and kind.
Specific qualifications include, but are not limited to, the following.
Essential
| Desirable
|
Specific experience includes, but is not limited to, the following.
Essential
| Desirable
|
Current salary $172,246 per annum plus 12.5% Super
- Enterprise Agreement bargaining is currently underway, with future salary increases expected once finalised
Benefits:
- Relocation reimbursement of up to $12,000 for eligible candidates
- An additional $2,000 per dependant (up to six dependants)
- Flex leave accrual available up to and including SOG A level (rare outside of the ACT)
- Flexible working arrangements, subject to operational requirements
- Salary packaging options with significant fringe benefits tax concessions
- Onsite staff physiotherapist
- The opportunity to contribute to one of Australia's leading public health services
- The Canberra lifestyle, including short commute times, excellent schools, access to nature, and genuine work-life balance
Classification: Senior Officer Grade A
Unit/Department: Revenue, External Budgets and Finance Process Improvements
Division: CFO Division
Location: Bowes St, Phillip / ABW
All employees are required to:
- adhere to the Canberra Health Services Values and the ACT Public Service Code of Conduct
- act in accordance and comply with all relevant Safety and Quality policies and procedures.
The closing date for applications is Wednesday, 16 September 2026.
The reference number to include in your application is H26_5577.
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Bradie Hammat: M: +61 (0)417 882 900 / E: bhammat@hardygroupintl.com
Your application must include:
1. Cover letter addressed to the Principal Consultant;
2. A written response addressing the key selection criteria and
3. An up to date copy of your Curriculum Vitae
It is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
Pete Carter
HG Principal Search Consultant
M. +61 (0)448 729 077
E. pcarter@hardygroupintl.com
LIVING AND WORKING IN CANBERRA
Living in Canberra offers a wonderful mix of vibrant events, outdoor activities, and cultural attractions. The city’s calendar is filled with festivals like Floriade, a dazzling spring celebration of over a million blooming flowers, and the Canberra Balloon Spectacular, where hot air balloons float across the sky each March. The Enlighten Festival lights up Canberra’s landmarks with colourful displays, while the Multicultural Festival brings together the diverse community in a joyful celebration.
Lake Burley Griffin is the centrepiece of Canberra, surrounded by parks, walking tracks, cycling paths and other recreational activities.
Canberra's town centres, like Civic, Belconnen, Woden, and Tuggeranong, each offer their own unique character and charm. These hubs are packed with shopping, dining, and entertainment options, from boutique stores and local markets to cosy cafes and restaurants that cater to all tastes. Each centre has its own community vibe, with green spaces, local events, and easy access to services, making them convenient and lively places to live, work, and relax.
Sunrises become magical for 9 days each March for the Canberra Balloon Spectacular.
Canberra is rich in cultural and educational attractions, too. Questacon, the National Science and Technology Centre, is a favourite for all ages, offering interactive exhibits and fun demonstrations. The city’s museums and galleries, like the National Museum of Australia and the National Gallery, provide endless opportunities for exploration and learning.
Recreation around Lake Burley Griffin is a highlight, with its scenic paths perfect for cycling, jogging, or leisurely strolls, and the lake’s calm waters ideal for kayaking, paddle boarding, and sailing. Families can also enjoy picnics, barbecues, and relaxing afternoons in spots like Commonwealth Park and the National Arboretum.
The city blooms into spring each year with the Floriade festival.
With so much to see, do, and experience, Canberra offers a vibrant and fulfilling lifestyle for professionals and their families, filled with adventure, culture, and community. More information on living and working in Canberra can be found here.
ABOUT US
HardyGroup’s (HG) mission is simple
Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.