Operations Support Officer
Eastern Heart Clinic
CANDIDATE INFORMATION PACK
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Executive Summary
- Drive performance, efficiency and continuous improvement across three high‑performing clinical sites
- Influence workflow, resource utilisation and patient‑centred service delivery
- Join a values‑driven organisation committed to innovation, quality and sustainable healthcare
THE OPPORTUNITY
Eastern Heart Clinic (EHC) is one of Australia’s most established and specialised interventional cardiology providers, delivering high‑volume, complex procedures across three sites: Randwick, Sutherland and Liverpool. With more than 130 staff and approximately 50 visiting medical specialists, EHC operates within both public and private hospital environments and plays a crucial role in providing high‑quality interventional cardiology services to diverse patient cohorts.
As the organisation evolves, driven by increasing procedure complexity, technological change and heightened operational sophistication, EHC is seeking an experienced Operations & Performance Manager. This newly created role will strengthen operational systems, support clinical teams, and drive efficiency across all three Cath Lab sites. Working closely with the Chief Operating Officer, Directors of Nursing, Nursing Unit Managers and Clinical Directors, the role will ensure operational activities are coordinated, measured and continuously improved.
This is a compelling opportunity for an operational leader who thrives in clinical environments and wants to make a meaningful impact on patient outcomes, workforce experience and organisational performance.
THE ROLE
Reporting to the Chief Operating Officer, the Operations & Performance Manager will lead operational performance initiatives that enhance workflow, procedural efficiency and overall service delivery across the group. The role does not have direct reports but carries significant influence across clinical and operational teams.
Key areas of accountability include analysing workflow bottlenecks, improving Cath Lab utilisation, driving improvements in procedure start times and turnaround performance, and providing data‑driven insights to support decision‑making. The role will also contribute to the transition from manual to digital inventory management systems, support financial and operational analysis, strengthen engagement with VMOs and nursing teams, and contribute to broader service redesign and continuous improvement projects.
With a strong focus on collaboration, practical problem‑solving and evidence‑based improvement, this role is pivotal in ensuring that operational systems enable high‑quality, efficient and sustainable patient care.This is a hands‑on, detail‑focused role suited to someone who thrives in a fast‑paced clinical setting.
THE CANDIDATE
You are an operationally astute leader with experience in healthcare services—ideally within private hospital environments, procedural services, interventional cardiology or surgical settings. You bring a proven ability to optimise workflows, analyse operational performance and influence change in complex, multi‑site healthcare organisations.
Highly organised and analytical, you are skilled at building constructive relationships with clinical leaders and VMOs. You excel at influencing without direct authority, navigating competing priorities and delivering practical, solutions‑focused improvements. You bring strong commercial awareness, emotional intelligence and a collaborative style that builds trust with long‑tenured clinical teams.
Motivated by improving both patient care and staff experience, you are ready to contribute to a high‑performing organisation that values excellence, innovation and continuous improvement.
For a confidential discussion, please get in touch with:
Pete Carter
Principal Search Consultant
M. +61 (0)448 729 077 | M. +64 (0)27 287 5937
E. pcarter@hardygroupintl.com
Eastern Heart Clinic
To provide best practice in cardiovascular medicine, interventional cardiac studies, patient care, clinical teaching and research.
About Us
The hospital provides diagnostic and interventional cardiology services to public and private patients in metropolitan Sydney and New South Wales.
One of the largest interventional cardiology hospitals in New South Wales, Eastern Heart Clinic is staffed by procedural cardiologists, clinical cardiologists, visiting cardiothoracic and vascular surgeons, anaesthetists, radiographers, specialist nurses, theatre and administrative personnel.
Facilities and Services
The clinic’s cardiac catheter laboratories are equipped with the latest technology and spacious recovery wards. They also offer a comfortable reception lounge for patients, relatives, and carers.
Procedures performed at the clinic include coronary angiography, coronary angioplasty, defibrillator and pacemaker implantations, electrophysiology studies, lead extractions and Transcatheter Aortic Valve Implantation (TAVI) procedures. As the clinics are located within major tertiary hospitals, Eastern Heart Clinic Group can also offer patients additional cardiac surgical services and support. This includes ready access to anaesthetic cover (still relatively uncommon in most cardiac catheter suites) and we have dedicated rostered anaesthetists available 24 hours to handle any emergencies.
In addition to our strong focus on patient safety, Eastern Heart Clinic Group invests heavily in new technology and our radiology equipment is high tech, with a focus on delivering low radiation dose procedures to patients. We also use “newer” technologies, including intravascular ultrasound, optical coherence tomography and fractional flow reserve.
Our Medical Advisory Committee oversees all appointments and all doctors performing interventional procedures have completed sub–specialty training and have simultaneous public hospital and university appointments. We also support the University of NSW with medical student training.
Read more about the type of procedures here.
Charter
Patient Care
- To care for the total patient, to communicate effectively with them and their relatives while providing them with best quality and safety in clinical care.
- To involve consumers in the planning and the delivery of services at Eastern Heart Clinic and Sutherland Heart Clinic.
- To implement strategies to improve the cultural awareness and cultural competency to meet the needs of our Aboriginal and Torres Strait Islander patients.
Staff
- To recruit and retain outstanding staff and provide them with an environment in which they thrive and feel rewarded in all sense of the word.
Medical Staff
- To ensure that only appropriately skilled doctors are accredited to deliver care within our facility.
- To mentor and train promising cardiology trainees.
Financial
- To manage the resources effectively, so that our clinic may prosper and continue to be able to provide cutting edge technology for our patients.
Technology
- To provide the most modern equipment which ensures our patients’ safety and efficient and effective diagnosis and treatment.
Research
- To encourage research within our facility which continually challenges our methods ensuring that we are always using the most appropriate and most cost-effective methods of treatment for our patients, including clinical research and outcome studies.
Succession Planning
- To think and act strategically about the skill and age mix of our doctors, directors, staff and shareholders so as to best ensure a stronger future and continuity of quality patient care.
Role Specification
Reporting to the Chief Operating Officer, the Operations & Performance Manager will play a critical role in strengthening operational efficiency across the Eastern Heart Clinic Group.
This position has been created to support the growing complexity of the organisation and ensure operational activities across the three sites are coordinated, measured and continually improved.
The role works closely with a number of key people across the organisation, particularly the Directors of Nursing, Nursing Unit Managers and Clinic Directors. The role will also have working relationships with the finance and administrative teams and with Visiting Medical Officers.
While the role does not have direct reports, it has broad organisational influence and works collaboratively across clinical and operational teams to drive improvements in workflow, efficiency and resource utilisation.
A key objective of the role is to ensure the operational systems and processes across the clinics enable clinicians and nursing teams to deliver high quality patient care in an efficient and sustainable manner.
Operational Performance & Efficiency
- Analyse operational workflows across the Cath Labs and clinical services to identify opportunities to improve efficiency.
- Monitor and improve key operational metrics including:
- Procedure start times
- Cath Lab turnaround times
- Utilisation of procedural capacity
- Work directly with nursing leadership to implement improvements to workflow, patient flow and scheduling.
- Observe operational activity within clinical environments and provide data-driven recommendations for improvement.
Inventory & Procurement Management
- Support the development of a modern inventory management approach as the organisation transitions from manual systems to digital platforms.
- Monitor inventory usage and supply chain performance across all sites.
- Work with clinical leaders and VMOs to optimise prosthesis usage while maintaining clinician preference and clinical quality.
Operational Data & Performance Monitoring
- Develop and analyse operational metrics that support decision making.
- Monitor productivity, cost efficiency and resource utilisation.
- Prepare operational reports and performance insights for the Chief Operating Officer and executive leadership.
Stakeholder Engagement
- Build strong relationships with Directors of Nursing, Nursing Unit Managers and clinical teams across all sites.
- Act as a trusted operational partner to nursing leadership by providing practical solutions that support service delivery.
- Engage with VMOs and clinic directors to support operational improvements while maintaining strong clinical relationships.
Business Operations & Financial Awareness
- Develop a strong understanding of the business drivers of the organisation including:
- Health fund arrangements
- Public hospital partnerships
- Prosthesis list impacts
- Private healthcare economics
- Identify opportunities for improved operational and financial performance.
Continuous Improvement & Projects
- Lead and support operational improvement projects across the organisation.
- Contribute to process redesign, workflow improvement and implementation of new operational systems.
- Assist in initiatives that enhance the efficiency and sustainability of the business.
Experience
- Experience working within healthcare operations, ideally within private healthcare environments
- Exposure to clinical service environments such as interventional cardiology, procedural medicine, imaging or surgical services would be advantageous
- Demonstrated ability to improve operational efficiency within complex healthcare environments
- Experience working across multi-site healthcare services
Skills & Attributes
- Strong analytical and problem-solving capability
- Ability to influence without direct authority
- Strong relationship-building and stakeholder engagement skills
- Highly organised with the ability to manage multiple operational priorities
- Demonstrated capability in operational performance improvement
- Strong commercial awareness within healthcare services
Personal Qualities
- Collaborative and approachable leadership style
- High levels of self-awareness and emotional intelligence
- Ability to build trust with long-tenured clinical teams
- Practical and solutions-focused
- Motivated by improving both patient care and staff experience
1. Demonstrated experience in healthcare operations within complex clinical environments
Proven experience delivering operational support and performance improvement within healthcare settings—ideally in private hospitals, procedural services, interventional cardiology, imaging, or surgical environments. Ability to navigate varied operating models and multi‑site service structures.
2. Strong capability in operational performance analysis and workflow optimisation
Evidence of analysing operational workflows, identifying inefficiencies, and implementing measurable improvements across areas such as procedure start times, Cath Lab utilisation, turnaround times, scheduling and patient flow.
3. Advanced skills in data-driven decision making and performance reporting
Demonstrated ability to develop operational metrics, monitor productivity and resource utilisation, and prepare high‑quality reports and insights to support executive-level decision making.
4. Experience in inventory and procurement management within a clinical setting
Ability to support the transition from manual to digital inventory systems, monitor supply chain performance, and collaborate with clinicians to optimise prosthesis usage while maintaining quality and clinician preference.
5. Highly developed stakeholder engagement and relationship-building skills
Proven capacity to build trusted working relationships with Directors of Nursing, NUMs, clinical leaders, VMOs, finance teams and administrative staff. Ability to influence outcomes without direct authority and work collaboratively across multidisciplinary teams.
6. Demonstrated ability to lead and deliver continuous improvement initiatives
Experience contributing to or managing operational improvement projects, redesigning processes, and implementing systems that enhance efficiency, financial performance and sustainability across clinical operations.
Approx. $150,000 + Superannuation
- Incentive: Up to $10,000 performance-based incentive
Location: Randwick (with regular presence across Sutherland and Liverpool clinics)
Reporting Line: Chief Operating Officer
Direct Reports: None
Key Relationships
Internal
- Chief Executive Officer
- Chief Operating Officer
- Directors of Nursing and Nursing Unit Managers
- Clinical Directors
- Finance Team
- Nursing and Technical Staff
External
- Visiting Medical Officers (VMOs)
- Partner hospitals and health services
- Trainees and public hospital clinical teams
The closing date for applications is Sunday, 26 April 2026
The reference number to include in your application is H26_5427.
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Sarah Prebble: M: +61 (0)430 219 787 / E: sprebble@hardygroupintl.com
Your application must include:
- 1.Cover letter addressed to the Principal Consultant;
- 2.A written response addressing the key selection criteria; and
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
Pete Carter
HG Principal Consultant
M. +61 (0)448 729 077 | M. +64 (0)27 287 5937
E. pcarter@hardygroupintl.com
ABOUT US
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Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
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