General Manager
HealthOne
CANDIDATE INFORMATION PACK
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Executive Summary
- Lead a mission-critical digital health business at a pivotal point of national expansion across Aotearoa New Zealand.
- Shape the future of shared health records and electronic referrals used daily by thousands of clinicians to deliver safer, more connected care.
- Work at the intersection of technology, commercial strategy and public health in a jointly owned organisation (Pegasus Health and New Zealand Health Ventures).
THE OPPORTUNITY
HealthOne (2021) Limited Partnership (HealthOne LP) is jointly owned by Pegasus Health and New Zealand Health Ventures, providing the shared electronic health record (HealthOne) and electronic referrals management system (ERMS) that underpin integrated care across much of New Zealand. The organisation is at a strategic inflection point, expanding from a South Island base into the North Island while uplifting its technology architecture, strengthening commercial sustainability and protecting its position as a trusted, social enterprise digital health partner.
THE ROLE
Reporting to the Board via the Chair, the General Manager leads the HealthOne LP business and product suite (currently HealthOne and ERMS), with accountability for strategy, commercial performance, technology and delivery. The role spans national growth (particularly into the North Island), negotiation of sustainable agreements with Health New Zealand and other partners, stewardship of platform stability, privacy and cybersecurity, and leadership of a contracted multidisciplinary team, ensuring high availability, compliant handling of sensitive patient data and continued innovation in HealthOne LP’s solutions.
THE CANDIDATE
You are an experienced senior leader from the health and/or health IT sector, with a strong grasp of the New Zealand health system, digital health environments and multi-stakeholder delivery. You bring proven commercial acumen, comfort engaging with technology and programme teams, and a track record of building trusted relationships with clinicians, system leaders and partners. Personally, you are values-driven, pragmatic and resilient, able to navigate complexity and politics while keeping patients, clinicians and data privacy at the centre of decision-making.
We invite you to discuss this exceptional leadership opportunity with NZ National Manager David Price from the HardyGroup M. +64 (0)21 0239 2211 | E. dprice@hardygroupintl.com
HealthOne
Harnessing the power of information and collaboration to transform health and wellbeing outcomes – enabling clinicians to work more efficiently, save time, and strengthen performance across the entire health system
What is HealthOne?
Your health information is collected and shared between the healthcare providers looking after you.
HealthOne is a secure electronic record that allows your healthcare providers to quickly access information such as your test results, allergies, medications, GP summaries and hospital information.
This helps them to make safer, faster, and better-informed decisions about your care.
HealthOne history
The Christchurch earthquake sequences across 2010 and 2011, created the need for an electronic shared care patient file. This was due to so many patient notes being lost, or inaccessible as a result of damage to healthcare facilities.
This made it difficult for patients to get prescriptions filled, and healthcare professionals were faced with treating patients with limited clinical history, reliant on patient recollection of their medications, conditions, allergies and treatment plans.
The answer sounded simple – just join up the records electronically and give access to the person looking after me – so the Canterbury District Health Board (CDHB) commissioned some work to do just that.
It wasn’t as simple as it sounded with some tricky issues such as patient privacy and data security to address, while integrating multiple different Patient Management Systems being used by health care businesses.
In 2012, the vision to provide access to a person’s health information in a person-centric record available at the point of care was achieved as HealthOne was launched in Canterbury, NZ.
By the end of 2017, HealthOne was being used across the entire South Island and is now a crucial tool for health care providers.
Who has access?
Authorised healthcare providers involved in care can see patient medical information. This includes Doctors, Nurses, Pharmacists, and Paramedics.
Nearly all South Island General Practices, Community Pharmacies and Public hospital clinicians have access to HealthOne.
We know healthcare can be received in many other places so our authorised healthcare providers with access to HealthOne also include Private hospitals, Allied healthcare, Emergency healthcare services, Telehealth providers and Aged Residential Care clinicians. This calculates to 918 active community sites and 418k total pages accessed.
Electronic Request Management System (ERMS)
A cornerstone of digital health coordination in Aotearoa New Zealand.
The Electronic Request Management System (ERMS) is a nationally significant digital health platform that enables clinicians to send, receive, triage, and track referrals electronically. Designed in partnership with clinicians to solve real-world workflow challenges, ERMS supports a seamless connection between primary and community care providers and hospital and specialist services, reducing delays, improving visibility, and enhancing patient experience across the referral journey.
Today, ERMS is deeply embedded in the South Island health system and is starting to expand steadily across the North Island. As part of HealthOne (2021) Limited Partnership, ERMS forms a critical pillar of the organisation’s integrated-care ecosystem alongside the shared health record.
The unification of HealthOne and ERMS brought together two major digital health platforms, enabling strengthened governance, product alignment, and a consolidated national growth strategy.
ERMS Key Statistics and Impact
ERMS delivers measurable value and sustained operational impact across the health system:
- Over 8.5 million referrals processed since inception, (in the month of October 2025 over 101 thousand referrals processed).
- Used by over five thousand clinicians and providers across primary, community and secondary care.
- High adoption across all South Island regions.
- Growing presence across North Island providers.
- Multiple Practice Management System (PMS) integrations enabling wide accessibility.
- Significant reduction in manual, paper-based processes.
- Faster triage, clearer tracking, and improved clinician-to-specialist communication.
- Strong foundation for enhanced analytics and equitable access monitoring.
Why ERMS Matters
ERMS plays a critical role in enabling connected care and supporting system efficiency:
For Clinicians:
- A standardised, simple, and reliable way to send and track referrals.
- Real-time visibility of referral status reduces follow-up burden.
- Seamless integration into everyday clinical workflows.
For Patients and Whānau:
- Reduced delays in reaching the right service at the right time.
- Improved coordination between providers.
- More consistent and transparent referral pathways.
For Health Organisations:
- A scalable, proven, national asset that supports better operational performance.
- Key infrastructure for managing demand and ensuring safe, effective care transitions.
- A strong platform for future innovation in care coordination and digital health.
Role Specification
The General Manager of HealthOne (2021) Limited Partnership (HealthOne LP) provides strategic and operational leadership across the HealthOne and ERMS programmes, products, and services. The role is responsible for ensuring HealthOne LP is a high-performing, commercially sustainable organisation that delivers strong value to its customers, partners, and shareholders, while contributing to better health outcomes across New Zealand.
The General Manager leads the development and execution of national growth plans, (particularly expansion into the North Island), through purposeful stakeholder engagement, assessment of future opportunities, and measured persistence in progressing commercial and partnership pathways. The role is accountable for future-proofing HealthOne LP’s technology infrastructure to ensure ongoing platform stability, scalability, security, and alignment with sector expectations.
Key responsibilities include strengthening relationships with existing and potential customers across New Zealand; identifying and pursuing product development or acquisition opportunities; and leveraging synergies across the HealthOne and ERMS portfolio to position the organisation as a national leader in integrated digital health solutions.
The General Manager ensures effective operational performance, disciplined financial management, and delivery of contracted outcomes. They support the Board in strategic planning and provide high-quality, evidence-informed advice to guide organisational direction. As Privacy Officer, the role ensures full compliance with all privacy and legislative requirements and maintains robust data governance practices.
The General Manager also negotiates commercially sustainable agreements with funders, customers, and vendors; oversees the contracted HealthOne and ERMS teams and Programme Managers; and fosters a collaborative, customer-centred “software house” culture across all delivery teams.
Strategic Leadership
- Lead development and execution of HealthOne LP’s strategy.
- Drive national expansion, especially into the North Island.
- Strengthen commercial sustainability and product direction.
- Provide strategic advice and reporting to the Board.
Commercial Growth & Market Development
- Protect and grow the customer base.
- Develop new business opportunities and revenue pathways.
- Engage early adopters, PHOs, iwi/Māori providers, and North Island partners.
- Lead commercial negotiations and sector representation.
Contracting, Vendor Management & Governance
- Negotiate and maintain sustainable commercial agreements.
- Manage vendor SLAs and lifecycle performance.
- Maintain commercial documentation and delegated authorities.
Technology, Security & Data Governance
- Oversee platform stability, performance, and technology roadmaps.
- Act as Privacy Officer and ensure compliance.
- Ensure robust cybersecurity in collaboration with Pegasus CTO.
Operational Leadership
- Lead delivery, programme performance, and organisational operations.
- Manage budgets, resources, and administrative systems.
- Build a customer-centred, high-performance culture.
Health, Safety & Risk
- Meet responsibilities under the Health and Safety at Work Act 2015.
- Identify and mitigate emerging risks across privacy, cybersecurity, and operations.
Any other duties
- Undertake other duties as directed by the Chair from time-to-time. Such duties are carried out in a timely, accurate manner and in accordance with organisational policies and procedures.
Qualifications and Technical Skills:
Essential
- Senior leadership experience in health, digital health, or health IT.
- Strong knowledge of the New Zealand health system.
- Commercial and business development capability.
- Strong technology literacy.
- Tertiary qualification in health management, IT, or equivalent experience.
Desirable
- Qualifications in business, IT/software development, governance, or law.
- Experience leading software or digital product organisations.
Experience:
Essential
- Proven organisational leadership.
- Experience in healthcare or digital health delivery.
- Commercial negotiation, account management, and customer relationship experience.
- Experience reporting to or working with a Board.
- Strategy execution and change leadership.
Desirable
- Risk management and strategic problem-solving.
- Change management experience.
- Experience scaling digital products nationally.
Personal Attributes:
- Strong relationship builder across clinicians, partners, and technical teams.
- Entrepreneurial, proactive, and commercially minded.
- Values-driven, pragmatic, and resilient.
- Skilled influencer with political and commercial acumen.
- High integrity and commitment to data privacy.
- Strong analytical and strategic thinking skills.
1. Strategic Leadership & National Growth
- Proven ability to lead and execute organisational strategy.
- Experience expanding services or products into new regions/markets (ideally North Island).
- Ability to convert strategy into practical delivery in complex environments.
2. Commercial Acumen & Sustainable Market Development
- Strong commercial judgement and revenue-growth capability.
- Experience negotiating partnerships, pricing, and commercial agreements.
- Commercially savvy without a “hard sell” approach; trusted sector presence.
3. Digital Health, Technology & Data Privacy Expertise
- Strong understanding of digital health systems, integrations, and product environments.
- Ability to challenge technical assumptions and make informed technology decisions.
- Leadership in privacy, cybersecurity, and infrastructure uplift/investment.
4. Stakeholder & Sector Engagement
- Demonstrated ability to build trusted relationships across Te Whatu Ora, PHOs, iwi/Māori providers, clinicians, and vendors.
- Skilled in political, commercial, and sector navigation.
- Credible external representative for HealthOne nationally.
5. Operational & People Leadership
- Experience leading small specialist teams and contracted delivery groups (~35 staff).
- Proven operational management, programme oversight, vendor management, and resource planning.
- Ability to deliver stable, customer-centred services while balancing strategic and operational demands.
6. Personal Resilience, Pragmatism & Entrepreneurial Mindset
- Calm, resilient, and composed under pressure.
- Pragmatic, persistent, and able to work through complex, multi-stakeholder challenges.
- Entrepreneurial thinker without ego, balancing ambition with sound risk judgement.
Reports to: Chair – HealthOne (General Partner) Limited
Internal:
- HealthOne (General Partner) Ltd Board
- HealthOne LP staff
- HealthOne Programme Manager
- ERMS Programme & Product Manager
- Pegasus Health CTO
External:
- Limited Partners: Pegasus Health & NZ Health Ventures
- Health New Zealand | Te Whatu Ora
- Ministry of Health | Manatū Hauora
- N4 partners – Pegasus Health, Tū Ora Compass Health, Pinnacle, ProCare
- Iwi/Māori health providers and partners across Aotearoa
- Primary Health Organisations (PHOs) and locality networks
- General practices, community health providers, allied health, NGOs
- Hospital and specialist services
- Vendors, technology partners, contracted development and support teams
- Emerging digital health innovators and integration partners
- Existing customer base and prospective North Island adopters
Please discuss with Hardygroup Consultant
Service Location: New Zealand
The closing date for applications is Sunday, 18th January 2026
The reference number to include in your application is H25_5313
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Aldie Zuñiga: M: +61 (0)49 410 1082 / E: azuniga@hardygroupintl.com
Your application must include:
- 1.Cover letter addressed to the Principal Consultant;
- 2.A written response addressing the key selection criteria; and
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
David Price
National Manager, HardyGroup New Zealand
M. +64 (0)21 0239 2211
E. dprice@hardygroupintl.com
Paul Ingle
Chief Executive Officer, HardyGroup Australia & New Zealand
M. +61 (0)402 796 125
E. pingle@hardygroupintl.com
ABOUT US
HardyGroup’s (HG) mission is simple
Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.