Chief Executive Officer
CANDIDATE INFORMATION PACK
Streamliners
Executive Summary
THE OPPORTUNITY
Streamliners is a purpose-driven, Christchurch-based organisation with a global footprint, dedicated to improving the health and wellbeing of people around the world. Established in 2000, the company has grown into a profitable $25m enterprise employing more than 170 people, with operations spanning New Zealand, Australia, the United Kingdom, and Canada. Its flagship service, HealthPathways, is used daily by tens of thousands of clinicians across over 60 health systems caring for more than 35 million people.
With strong long-term member relationships, and a unique ownership model through the Joined Up Systems Trust (80%) and NZ Health Innovation Hub Management Limited (20%, a subsidiary of Te Whatu Ora-Health New Zealand), Streamliners is well positioned for its next phase of international expansion, technology transformation, and service innovation. This is an opportunity to lead a globally respected, socially purposed enterprise from its Christchurch headquarters and shape its impact for years to come.
THE ROLE
The Chief Executive Officer will lead Streamliners and its subsidiaries through a period of growth, consolidation, and renewal. Reporting to the Board, the CEO will:
- Drive international expansion and ensure Streamliners continues to scale sustainably.
- Consolidate and retain Streamliners’ strong customer base, safeguarding value and partnerships in a period of financial pressure for health systems.
- Oversee operational excellence, including technology renewal and adoption of AI to enhance efficiency and user experience.
- Strengthen relationships with governments, health leaders, and international partners, positioning Streamliners as a trusted global leader in health system improvement.
- Inspire, coach, and unify a capable executive team, embedding accountability, resilience, and continuous improvement.
- Champion the organisation’s purpose and values, ensuring that culture remains a source of strength and engagement.
THE CANDIDATE
The Board is seeking a values-driven leader with proven success in complex, multi-country organisations. The ideal candidate will demonstrate:
- Executive leadership – experience as a CEO or senior executive with direct board accountability, and a record of leading high-performing teams.
- Cultural integrity – high emotional intelligence, authenticity, and the ability to re-engage and inspire teams after periods of disruption.
- Strategic growth capability – ability to develop and execute international strategies that translate vision into sustainable outcomes.
- Commercial strength – strong financial literacy and contract negotiation skills, ideally within subscription or partnership-based models.
- Operational excellence – confidence leading technology-enabled transformation, including adoption of AI, to improve efficiency and impact.
- Service excellence – a commitment to delivering high-value services and solutions to members, ensuring their satisfaction and long-term partnership.
This is a rare opportunity for a leader with both commercial acumen and social purpose to influence health and wellbeing outcomes internationally, while guiding a respected New Zealand-based organisation into its next chapter of growth and innovation.
We invite you to discuss this exceptional leadership opportunity with David Price from the HardyGroup
M. +64 (0)21 0239 2211 | E. dprice@hardygroupintl.com
Streamliners
Key Facts at a Glance
Purpose: Improving the health and wellbeing of people around the world by enabling:
- Community – collaborating globally for local impact
- Conversations – agreeing on what works locally
- Clarity – providing clear guidance at the point of care
Headquarters: Christchurch, New Zealand
Established: in 2000 by Emma Harding and Ian Anderson
Ownership:
- 80% Joined Up Systems Trust (JUST)
- 20% NZ Health Innovation Hub Management Limited (a subsidiary of Te Whatu Ora-Health New Zealand)
Scale & Reach:
- Turnover: NZD $25 million
- Staff: 170+
- Impact:
- 30M+ people served globally
- 60+ heath and other partners
- 16M+ page views per year
- 85K+ health and other professionals visit per month
- Global footprint:
- 100% coverage in New Zealand
- 90% coverage in Australia
- 100% coverage in Wales
- Growing footprint in England & Canada (Ontario)
Core Services:
- HealthPathways – clinical guidance platform used daily by tens of thousands of clinicians, covering 1,000+ conditions (95% of business activity)
Financials:
- Profitable
- Subscription/partnership-based revenue model
- Long-term member relationships
Technology & Innovation:
- In-house IT and platform teams based in Christchurch
- Major focus on technology renewal and adoption of AI for service innovation and efficiency
Board & Governance:
- Reports to Streamliners Board of Directors
- Works in partnership with global health system stakeholders and owners committed to social purpose
About Streamliners
Streamliners partners with health and social care organisations to improve outcomes at scale. Its platforms combine trusted content, standards, and software with proven processes that deliver measurable value to members.
The flagship HealthPathways Network connects clinicians and health systems across New Zealand, Australia, Wales, England, and Canada, with further global expansion underway. While international in reach, Streamliners is proudly headquartered in Christchurch, New Zealand.
Our Purpose:
The organisation’s purpose is to improve the health and wellbeing of people around the world by enabling:
The organisational purpose underlies their vision and strategy for the HealthPathways network. This vision also underpins their key products Hospital HealthPathways and Community HealthPathways.
- Hospital HealthPathways provides secondary care clinicians with access to a suite of locally agreed pathways of care within the hospital environment.
- Community HealthPathways designed primarily for general practice teams provides clinicians locally agreed information to make the right decisions together with patients, at the point of care.
Vision for the HealthPathways Network (5-10 Years)
Streamliners’ vision is that becoming a member of the HealthPathways global network is the most valuable investment that health systems can make to improve the health and well-being of their population.
Streamliners will work in partnership with the global HealthPathways network to develop pathways that:
- Save time for clinicians and patients.
- Get the latest evidence and policy into practice at scale.
- Support health equity by enabling necessary local variation of care and reducing unwarranted variation.
- Enable best use of the health system workforce and resources.
Streamliners will continuously improve the value of community membership by:
- Facilitating greater sharing of pathways, innovative models of care, and member success strategies.
- Creating opportunities to integrate HealthPathways into clinical workflows and system change initiatives.
- Increasing the effectiveness of our processes and tools.
To achieve the vision, Streamliners need to partner with the HealthPathways network to respond to the following ten trends in health care:
- 1.Multi-morbidity - Rising prevalence of chronic conditions and multi-morbidity
- 2.Health equity - Growing priority of health equity and cultural safety, requiring greater cross-sector collaboration to address the social determinants of health
- 3.Cost pressure - Increasing cost pressures on health and social care systems
- 4.Workforce pressure - Pressure on workforce capability and capacity driving increased importance of allied health, non-regulated health workers, and care navigators
- 5.Self-management - Increasing importance of patient and whanau self-management
- 6.Changing role of general practice - Corporatisation of general practice and reducing role of general practice as care coordinator
- 7.Digitisation - Continuing digitisation of health and expectations of seamlessly integrated clinical IT workflows
- 8.Remote care - Increasing delivery of remote care (telehealth)
- 9.Personalised care - Personalised (precision) health care (big data, genomics, AI, wearable medical devices, etc.)
- 10.AI - AI-supported care delivery
Streamliners Culture:
Streamliners culture is built on respect, confidence, effective communication, and personal growth. They honour the expertise and passions of colleagues and clients, ensuring that everyone's needs and priorities are valued. The confidence in their high standards drives them to deliver exceptional products and services. Through clear communication and partnerships, they meet and exceed customer expectations, providing value-for-money services.
Role Specification
The CEO will lead, guide, and support the day-to-day operations of Streamliners and its subsidiary companies, ensuring long-term success in line with the organisation’s purpose, vision, values, strategy, and business plan. This includes:
- Championing Streamliners’ purpose, vision, and values across all levels of the organisation.
- Shaping and sustaining organisational culture, fostering collaboration, innovation, and continuous improvement.
- Developing and executing the strategic plan, driving sustainable growth and operational excellence.
- Consolidating and retaining Streamliners’ strong customer base, safeguarding partnerships and value in challenging financial times for health systems.
- Leading product, service, and innovation initiatives, including international expansion.
- Leading, guiding, and coaching the Executive Team, and through them, employees, contractors, members, and member employees, to achieve shared success.
- Enabling capability development across Streamliners’ employees and customers.
- Managing a sustainable, financially robust business, ensuring resilience and long-term impact.
This is a rare opportunity for a purpose-driven leader to make a significant impact at the intersection of health and technology, engaging directly with Ministers, health executives, and international partners. The role requires balancing strategic foresight with operational delivery, supported by a high-performing, experienced Executive Team.
Leadership
- 1.Provide clear strategic direction, model organisational values, and champion Streamliners’ mission to improve global health and wellbeing.
- 2.Lead and mentor the Executive Leadership Team, fostering accountability, engagement, and high performance across multi-country operations.
- 3.Represent Streamliners externally to customers, partners, suppliers, and professional networks, enhancing the organisation’s international profile.
- 4.Build and sustain a purpose-driven, values-based culture that attracts, develops, and retains talent.
- 5.Oversee systems, processes, and technology to strengthen operational capability, enterprise resilience, and continuous learning.
Organisational Culture
- 1.Promote a collaborative, learning-focused, and improvement-oriented culture that reflects organisational values.
- 2.Foster employee engagement, development, and wellbeing across all teams.
- 3.Champion ethical standards, compliance, and adherence to policies, codes of conduct, and regulatory requirements.
- 4.Support initiatives that strengthen organisational identity, cohesion, and shared purpose.
- 5.Lead by example to embed a culture of accountability, innovation, and excellence.
Strategy
- 1.Develop and implement strategies aligned with vision, purpose, and values to drive sustainable domestic and international growth.
- 2.Enhance Streamliners’ reputation and leadership in health system improvement, including leveraging AI and innovation to optimise services.
- 3.Identify and respond to changing health sector needs, technological developments, and workforce trends.
- 4.Establish key performance objectives, monitor outcomes, and proactively refine plans to achieve strategic goals.
- 5.Manage organisational risk and strengthen global brand and public profile.
Operations
- 1.Oversee operational efficiency, continuous improvement, and cross-team collaboration across all subsidiaries.
- 2.Ensure prudent financial management, including budgeting, forecasting, reporting, and compliance.
- 3.Implement robust policies, reporting systems, and processes to support growth and operational excellence.
- 4.Maintain high service standards for members, customers, and stakeholders, ensuring satisfaction and engagement.
- 5.Support the Board with timely, accurate, and relevant information to enable informed decision-making.
Commercial
- 1.Drive business development, international expansion, and revenue growth.
- 2.Build and maintain strong relationships with members, clients, and suppliers to maximise value and satisfaction.
- 3.Identify opportunities for innovation, product and service enhancement, and market differentiation.
- 4.Oversee strategic procurement, contracts, and supplier partnerships to optimise efficiency and profitability.
- 5.Ensure commercial decisions balance growth, risk management, and long-term sustainability.
Education and Professional Background
- A bachelor’s degree (or higher) in a relevant field, or equivalent professional experience.
- Demonstrated experience driving international business strategy, development, and growth.
- Proven track record as a member of Executive Leadership teams in complex organisations.
- Experience working within, or in partnership with, the Australasian public health sector is highly desirable.
Knowledge, Skills and Abilities
- Exceptional people leadership, with the ability to:
- Articulate and drive vision, values, and purpose.
- Build and develop high-performing teams and organisational capability.
- Foster a culture of learning, innovation, and continuous improvement.
- Leverage the expertise of leadership teams to ensure effective day-to-day business management.
- Proven ability to lead and deliver successful business transformation initiatives.
- Strong stakeholder management skills, with the ability to establish and maintain productive relationships across diverse internal and external groups.
- Goal-oriented and accountability-focused, with a consistent track record of delivering results while seeking opportunities to learn and improve.
- Strategic thinker with the ability to understand, embrace, and apply thought leadership to business decisions.
- Excellent communication and influencing skills, with the ability to negotiate outcomes without relying on hierarchical authority.
- Strong analytical and creative problem-solving capabilities.
- Financial literacy and sound understanding of legal and contractual fundamentals.
- Proficient in leveraging technology to support complex, modern business operations.
- Deep understanding of the public health sector, including its culture, operations, and challenges, with the ability to effectively influence within this environment.
1. Leadership
- Proven success as a CEO or senior executive with board accountability in complex, multi-country organisations.
- Demonstrated ability to inspire, mentor and unify executive teams, bringing high integrity, emotional intelligence, and gravitas when engaging with diverse stakeholders.
2. Culture
- Alignment with Streamliners’ purpose of improving health and wellbeing globally.
- Proven ability to foster a purpose-driven, values-based culture, rebuild trust and cohesion after disruption, and embed continuous learning and improvement.
3. Strategy
- Track record in developing and executing international growth strategies, balancing innovation with sustainability.
- Ability to anticipate and respond to changing health sector, economic, and technology trends, translating long-term vision into actionable outcomes.
4. Operations
- Demonstrated capability in leading complex operations across multiple geographies.
- Strong governance, risk management, and technological literacy (including AI adoption) to ensure effective, efficient, and resilient organisational performance.
5. Commercial
- Strong financial acumen with the ability to manage growth sustainably in a $25m+ turnover business.
- Experience scaling subscription or partnership-based models, negotiating major contracts, and maintaining positive long-term member/customer relationships.
Reports to Streamliners Board of Directors
Direct reports
- Chief Marketing Officer
- Chief Financial Officer
- Chief Services Officers
- Chief Technology Officer
- Director of Research and Evaluation
- Acting Managing Director of the UK
- VP Asia Pacific
Interpersonal relationships:
Internal
- Board of Directors
- ELT members
- All employees
External
- Customers / members
- Vendors
- Suppliers
- Health authorities and funders
- Government agencies
- End users
- Other stakeholders
Attractive remuneration package, please discuss with HardyGroup Consultant
Service Location: Christchurch, New Zealand
The closing date for applications is Wednesday, 15th October 2025
The reference number to include in your application is H25_5261
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Aldie Zuñiga: M: +61 (0)49 410 1082 / E: azuniga@hardygroupintl.com
Your application must include:
- 1.Cover letter addressed to the Principal Consultant, David Price;
- 2.A written response addressing the key selection criteria; and
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
David Price
National Manager, HardyGroup New Zealand
M. +64 (0)21 0239 2211
E. dprice@hardygroupintl.com
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