Operations Director - Specialist Consulting
CANDIDATE INFORMATION PACK
Monash Health
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Executive Summary
- Lead Victoria’s largest specialist consulting program, delivering over half a million outpatient consultations each year across multiple clinical specialties.
- Drive service transformation, process redesign, and innovative models of care to meet rising community demand and deliver timely, patient‑centred services.
- Shape the future of outpatient care through collaborative leadership, system integration, and a strong focus on access, efficiency, and quality outcomes.
THE OPPORTUNITY
Monash Health is Victoria’s largest and most comprehensive health service, providing safe, high‑quality care across more than 40 locations to a rapidly growing and diverse population. The Specialist Consulting program delivers over half a million consultations annually, spanning the full range of clinical specialties across all Monash Health sites. This includes face‑to‑face and virtual telehealth services, with telehealth expected to remain a substantial component of care delivery. Supporting community‑based referrals, inpatient transitions, and alternative pathways to hospital admission, Specialist Consulting plays a critical role in Monash Health’s integrated service model. This role presents a unique opportunity to lead a program undergoing significant transformation, redesign, and growth, ensuring that services are future‑focused and responsive to community needs. Recruitment for this role forms part of a recent broader organisational restructure at Monash Health, incorporating a more contemporary and future-fit leadership structure across all Divisions. This is a career-defining opportunity for an accomplished leader to make a significant impact within a complex and progressive health organisation.
THE ROLE
Reporting to the Divisional Director, Hospitals and Clinics, the Operations Director provides strategic and operational leadership for the Specialist Consulting program. This includes oversight of outpatient clinics (excluding Victorian Heart Hospital and community specialist clinics), operational managers, and administrative teams across multiple sites. The role is accountable for delivering safe, high‑quality, patient‑centred care, achieving financial and operational targets, and driving service reform. It will foster collaboration between medical specialties, nursing, administrative teams, and other service partners to enhance patient access, streamline pathways, and support innovation in models of care.
THE CANDIDATE
You are an experienced healthcare leader with a strong background in managing large, complex, multi‑disciplinary programs within a tertiary health service. With tertiary qualifications in nursing, medicine, allied health, or health management (and AHPRA registration or professional eligibility), you bring expertise in operational governance, strategic planning, and service transformation. You are a collaborative and forward‑thinking leader, committed to delivering accessible, efficient, and patient‑focused specialist consulting services, fostering workforce engagement, and driving innovation. Postgraduate qualifications in management, leadership, or health administration are essential (or you are actively working towards them).
For a confidential discussion about this role, you are welcome to contact Stuart Cavill, Divisional Director Hospitals and Clinics, on M: +61 (0)414 329 531 or E: Stuart.Cavill@monashhealth.org. Alternatively, you can speak with Rhodie Miller, Principal Consultant at HardyGroup, on M: +61 (0)422 816 557.
Please note: If you wish to apply for more than one vacancy at Monash Health, you will need to submit a separate application for each role via our portal.
Monash Health
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage.
With more than 24,000 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes. Each year:
- We provide more than 3.8 million episodes of care to our community,
- More than 310,000 people are admitted to our hospitals,
- Close to 269,000 people receive care at our four emergency departments,
- We respond to more than 65,000 ambulance arrivals,
- We perform more than 82,000 surgical operations, and
- We birth more than 10,500 babies.
As an equal opportunity employer, we are committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all.
Monash Health is committed to the safety and wellbeing of all children, including those under the care and supervision of its services. Monash Health recognises the importance of, and its responsibility for, ensuring a safe and supportive environment which respects the rights of children and fosters their enrichment and wellbeing.
Monash Health’s approach to creating and maintaining a child safe environment is guided by the core belief that every child has access to world class care and support. Applicants must familiarise themselves with Monash Health’s Code of Conduct and Child Safety Policy available on our website.
Our Values
Integrity: Honesty, open and transparent, admit mistakes, maintains confidentiality, fairness, builds trust.
Compassion: Empathy, sensitivity, concern for others, interacts with dignity, tolerance, anticipates needs
Accountability: Understands roles, uses resources wisely, delivers on time, timely decision making, achieves stretch goals, takes responsibility for performance
Respect: Builds relationships, courteous, listens and understands, gives, and receives feedback, sensitivity and understanding, values difference and individual worth
Excellence: Supports creativity and innovation, proactive and solution-focused, seeks out opportunities, embraces quality improvement, professionalism
Role Specification
Functions, responsibilities and accountabilities of the Operations Director Specialist Consulting in addition to those on the overarching Operations Director position description
The Operations Director Specialist Consulting, is responsible for the following specialities and services within this portfolio:
- Specialist Clinics at Monash Health (excluding Victorian Heart Hospital and Community specialist clinics)
In addition to the responsibilities and accountabilities required of an Operations Director position, the role will also be responsible for:
- Partnering with Operations Director / Directors of Nursing, Operations Directors and Program Directors to:
- lead high performing teams within the Specialist Consulting program to provide consistent, comprehensive, collaborative care for our local community,
- to provide comprehensive and effective operational leadership across all clinical teams in Specialist Consulting.
- Facilitate effective collaboration between medical specialty units, their medical leadership teams, and the Specialist Consulting operational, nursing, and administrative teams to further contemporise the way we work.
- Develop innovative models of care to deliver timely, effective, safe, and efficient health care.
- Oversee the transformation specialist consulting work across Monash Health including future service expansion opportunities to meet increasing community demand.
Specific key criteria for this position in addition to those on the overarching Operations Director position description
- Tertiary qualification in nursing/midwifery, medicine, allied health or health management related field
- Refer to overarching Operational Director position description for key selection criteria.
Site Base: Multiple sites - Melbourne, Victoria
Division: Hospitals and Clinics
Term: 5-year Health Executive Employment and Remuneration (HEER) contract
Please note: If applying for multiple vacancies at Monash Health, a separate application is required for each role via our portal. You may submit a single cover letter outlining the roles applied for, and reuse Selection Criteria responses where appropriate. Please also address any role-specific criteria, if applicable.
The closing date for applications is Friday, 15 August, 5pm
The reference number to include in your application is H25_5226
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Bradie Hammat: M: +61 (0)417 882 900 / E: bhammat@hardygroupintl.com
Your application must include:
- 1.Cover letter addressed to the Divisional Director;
- 2.A written response addressing the selection criteria including role specific selection criteria (maximum 2 pages)
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion about this role, you are welcome to contact Stuart Cavill, Divisional Director Hospitals and Clinics, on M: +61 (0)414 329 531 or E: Stuart.Cavill@monashhealth.org. Alternatively, you can speak with Rhodie Miller, Principal Consultant at HardyGroup, on M: +61 (0)422 816 557.
Rhodie Miller
HardyGroup Principal Consultant
M. +61 (0)422 816 557
E. rmiller@hardygroupintl.com
LIVING AND WORKING IN MELBOURNE
Regularly ranked among the world’s most liveable cities, Melbourne offers a vibrant lifestyle that combines cultural sophistication with a relaxed Australian atmosphere.
Often referred to as the nation’s cultural capital, the city is renowned for its festivals, food, music, theatre, and art. From the Melbourne International Comedy Festival and White Night to Moomba and the Australian Open, there is always something to see or do.
Melbourne’s streets are a blend of heritage architecture and modern design. Its famous laneways are dotted with cafés, street art, and hidden galleries. Popular landmarks include Federation Square, the Royal Botanic Gardens, the Melbourne Zoo, and the National Gallery of Victoria. Beyond the city, residents can easily access scenic destinations such as the Dandenong Ranges, Mornington Peninsula, and Great Ocean Road.
One of Melbourne's many art-covered alleyways. Credit
Flinders Street Station at night. Credit
A wide variety of housing options are available, from contemporary city apartments to spacious suburban homes. Neighbourhoods have their own unique character, whether it’s the beachside charm of St Kilda, the urban energy of Fitzroy, or the family-friendly feel of suburbs to the east. Melbourne also offers a reliable public transport system, including trams, trains and buses, making it easy to navigate.
Families benefit from access to quality education, with a mix of well-regarded public and private schools, as well as some of Australia’s top universities. The city’s multicultural population adds to its welcoming and inclusive feel, offering a strong sense of community.
Melbourne combines culture, lifestyle, and liveability, making it an ideal place to settle and enjoy all that a world-class city has to offer.
ABOUT US
HardyGroup’s (HG) mission is simple
Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.