As an executive member of staff, the Executive Director Medical Services and Oral Health provides leadership of our clinic-based medical and oral health services and contributes to Latrobe Community Health Service’s (LCHS) strategic planning and organisational decision making.

This role is responsible for all aspects of the strategic development, delivery and operational management of three key LCHS services:

• General practice, including our Women’s health, sexual health and reproductive services hub. Our existing general practice services are provided from our Traralgon, Morwell, Moe, Warragul, Latrobe University Medical Centre, Glen Waverley and Oakleigh sites.
• Urgent Care Centre, offering free urgent care services between 8am and 10pm every day from our Moe site
• Oral Health Services, provided from our Morwell, Moe, Churchill, Clayton and Oakleigh sites and via mobile SmileSquad services in Gippsland and Melbourne’s east.

General Practice and Oral Health are important specialist services LCHS offers our communities. People across our catchments come to LCHS because they need and/or value a service committed to its community, and supporting the diverse range of people in the community with bulk billing, co-payment, and full cost services. The reality is that the large majority of our client group are amongst the community’s most vulnerable and least able to afford healthcare, yet are most likely to benefit from quality services.

This role is responsible for leading and delivering these services with strong governance, quality, empathy, and sustainability, which can be challenging in an environment that is almost exclusively bulk-billed / publicly funded.

The Executive Director – Medical Services and Oral Health is the executive lead for Latrobe Community Health’s medical and oral health services. This is a high paced and demanding, yet highly rewarding environment as we provide quality medical and oral health care, support and education to people across our communities. Finally, this team plays a pivotal role in connecting patients with other LCHS services they can benefit from, ensuring a genuinely person-centred and connected experience aligned with our “Make it One” strategy.

• Developing, in collaboration with your team and other stakeholders, and delivering a successful strategy for LCHS’ general practice, urgent care, sexual health, nurse practitioner and oral health services.
• Ensuring all medical and oral health services are delivered safely, effectively and in compliance with all relevant laws and regulations.
• With support of the finance and business team, developing and delivering sustainable budgets by ensuring services are delivered in a high quality and financially sustainable manner and we are making maximum use of our assets.
• Enhancing the connections and cooperation between medical and oral health services and the rest of LCHS, ensuring we operate as one connected team to ensure a seamless patient/client experience. Other services within LCHS include NDIS, aged care, mental health, paediatric, youth, drug and alcohol and refugee and migrant services.
• After having strengthened the base within our existing services, growing beyond these in response to community need.
• Advocating to government and other stakeholders (Commonwealth and State Departments of Health and Social Services, RACGP, AMA, DHSV etc) for the development of sustainable community health-based medical and oral health services.
• Inspiring your team; leveraging and combining their skills to build and deliver exceptional services.
• Attracting and retaining capable and qualified clinicians with a commitment to supporting community.
• Actively engaging with external stakeholders to collaborate with our services for mutual and community benefit
• Engaging with funders to maximise their ongoing support and advocate for funding improvements as required.
• Engaging with other general and oral health practices and creating collaborative links where beneficial.
• Building innovative co-employment/co-contracting models to attract external clinicians to maximise the availability of our services.
• Together with your team, continually iterating our approach to improve our services.
• Encouraging and enabling general practice and oral health innovation, inspiring your team to look at challenges and opportunities differently; to find new and better ways of doing things.

View the full scope of these in the Position Description.

Prior to appointment, verification of qualification and/or credentialing documentation must be provided as per credentialing category, if credentialing classification 1 or 2.

Mandatory Qualifications:

• Bachelor's degree in a health science. Alternatively, a bachelor's in science or commerce, with significant practical and leadership experience in medical or oral health practices is required.

Mandatory Registration/s/Licences:

• Australian driver’s licence

Desirable qualifications:

• Post qualification in business or commercial leadership, i.e. Master of Business Administration or equivalent.

Essential Criteria

• Detailed understanding of MBS and child dental benefits scheme and dental funding practices.
• Experience operating a large general practice or oral health service, ideally spread across multiple sites.
• Demonstrated experience engaging and inspiring general practitioners, nurse practitioners and (preferably) oral health professionals to deliver both personally and as a unified team.
• The individual must be prepared to travel regularly to the LCHS sites they are responsible for, including at least weekly travel to one or more of our Gippsland sites and to attend all face-to-face executive meetings which are primarily held in Gippsland.

Knowledge and skills

• In depth understanding of clinical governance frameworks, risk management, and patient safety in general practice, primary health care and oral health.
• Knowledge of evidenced based practice in primary health care and oral health
• Familiarity with accreditation standards
• Knowledge of health care workforce planning, recruitment and credentialling of GP’s, dentists, dental staff, nurse practitioners and allied health staff
• Detailed knowledge of the Medicare Benefits Scheme, Child dental benefits scheme, and how modern billing practices apply.
• Detailed knowledge of Oral health billing practices, including both private and Dental Health Services Victoria funded services.
• Prior experience running profitable general practice or oral health services, preferably across multiple sites.
• Provision of quality customer service to internal and external stakeholders.
• Managing tasks in a high-volume work throughput.
• Thorough understanding of the regulatory environment as it applies to general practice and oral health.
• Understands and maintains up to date knowledge of a range of HR issues (i.e. legislative requirements, recruitment & selection, performance management).
• Strong written and verbal skills.
• Drafts documentation in accordance with organisational policy and legislative requirements.
• Analytical skills and attention to detail.
• Maintains confidentiality at all times.
• Expertise in quality improvement methodologies, clinical audits, and performance monitoring.
• Experience in managing complaints, adverse events, and medico legal risks.
• Understanding on population health principles and strategies to improve community access to care
• Experience in integrating chronic disease strategies and preventative health programs

Personal qualities

• Excellent interpersonal skills with the ability to communicate effectively and accurately with a range of people, form coalface to Board, ensuring a professional standard of customer service to all contacts, both internal and external.
• Strong social conscience with a passion for equity, inclusion and that everyone is entitled to a quality healthcare experience.
• Exceptional sense of personal responsibility and delivering to a plan.
• Exceptional sense of ethics and integrity.
• Passionate about the customer experience, having a strong sense of self-awareness and the ability to maintain a positive attitude at all times, both within yourself and your team.

Leadership qualities

• Development mindset, with a track record of engaging and developing both individuals and a high-performance team. A large part of this role includes developing the line leaders to ensure this service thrives into the future.
• Enterprise mindset, with a track record of putting the organisation first and of integrating your teams effectively in a wider organisation so they work seamlessly
• Ability to work both independently and as part of an executive team.
• Ability to thrive in an environment of high ambiguity and where it is your role to make or recommend the best decisions based on limited information.
• Strong prioritisation capabilities. Able to analyse priorities and resources and recommend which ones you and your team will focus on and why, even when “everything seems important”.

Technical expertise

• Thorough understanding of the general practice, nurse practitioner and oral health professions with significant (>5 years) demonstrated experience in one or more of these areas.
• Significant prior experience in hands on and leadership roles within a high-volume, high intensity medical or oral health practice environment.
• Medium to high level of computer literacy and proficiency in the use of Microsoft Office suite of programs and the internet.
• Experience and knowledge in managing budgets, performance-optimising revenue streams and ensuring financial sustainability.

Values

• An understanding of and an alignment to LCHS Values.

Reports to the Chief Executive Officer

• Revenue dimensions - total $21m:
  • General Practice $5.1m
  • Urgent Care Clinic $2.9m
  • Oral Health $13.0m
    ​
• Direct Reports:
  • Manager – Urgent Care Clinic
  • Manager – GP Services
  • Manager – Oral Health
  • Medical Director / Senior GP and Clinical Supervisor

The total remuneration package range is $258,000 (negotiable) per annum including superannuation and the estimated benefit of full optional salary packaging

• Cash salary: $210,000 per annum
• Super: 11.5% of cash salary
• Allowances: Novated vehicle allowance of $23,173 p.a.

Additional benefits:

• Eligible for salary packaging benefit - $15,990 (Gross value of full benefit of optional salary packaging after tax - up to $9,771)

• Both oral health and GP services are vital to the community’s most vulnerable. However, in a bulk billed environment, financial sustainability is challenging.
• Latrobe Community Health has an ambition to expand these services, yet it will be critical to bring the current services to sustainability prior to expanding to new geographies.
• This role therefore encompasses two phases:
  • Bringing the commercial leadership and rigor to an enthusiastic and clinically capable team, leading then to financial sustainability.
  • Developing a strategy for expansion, and then leading your team to deliver that strategy, in close collaboration with the other LCHS services.

Service Location: Morwell or Metro Melbourne (TBD)

Classification: Grade 8

Health Care Worker Category: Category C

COVID-19 Vaccination: All healthcare workers are required to be fully vaccinated against COVID-19

MARAM Tier: Tier 4

Pre-Employment Checks:

• Australian Criminal History Check
• International Criminal History Check (if applicable)
• Working with Children’s Check
• Pre-health Declaration

Credentialing Classification: 2

Training and Development

• The successful candidate in this role will already have all applicable training and experience as detailed above.
• In addition to access to LCHS’ self-paced learning system, the successful candidate will have the opportunity to build a personal professional development plan in consultation with the CEO.

Conditions and Benefits

Employees of Latrobe Community Health Service can enjoy a range of generous employment benefits. These include attractive salaries, training and development opportunities and salary packaging (Applies to permanent and fixed term tenure roles over six (6) months). More information on employee benefits can be found here.

In addition to the conditions offered in the Enterprise Agreement, LCHS executive team members are provided with an additional week annual leave, to a total of five weeks per year.

Please note that the executive will be expected to provide their own fully maintained vehicle of a type appropriate to the role and the image of LCHS as a social-purpose organisation. The executive acknowledges that the novated leasing allowance within the package is sufficient for this purpose, including the coverage of all tolls, fuel, insurances etc for all travel between LCHS sites.

Role Description

Latrobe Community Health Service website

LCHS Organisational Structure

LCHS Strategic Plan

LCHS 2024 Annual Report

The closing date for applications is Wednesday, 16 April 2025

The reference number to include in your application is H25_5036

Note: Please use the online platform to submit your application. It will not be accepted via email.

If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Bradie Hammat: M: +61 (0)417 882 900 / E: [email protected]

Your application must include:

1. 1.Cover letter addressed to the Principal Consultant;
2. 2.A written response addressing the key selection criteria; and
3. 3.An up to date copy of your Curriculum Vitae.

It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.

For a confidential discussion, please contact:

Rhodie Miller
​HardyGroup Principal Consultant

M. +61 (0)422 816 557

E. [email protected]