GENERAL MANAGER
TWEED VALLEY HOSPITAL
CANDIDATE INFORMATION PACK
Northern NSW Local Health District
Northern NSW Local Health District acknowledges the Traditional Custodians of the lands and waters where we live and work. We pay our respects to Elders past and present and extend this respect to all Aboriginal people.
Executive Summary
- Leadership impact
- Make a direct difference in the quality of healthcare for the local community.
- Be a part of the “Sustainable Futures Program”
THE OPPORTUNITY
An exciting opportunity has arisen to join the team at Tweed Valley Hospital, a new, state-of-the-art facility located at the heart of the network of hospitals and health services across the Tweed-Byron region. As a major referral hospital, this modern facility will feature a range of advanced healthcare services including additional operating theatres, expanded emergency department facilities, enhanced medical, surgical, and mental health services, as well as new ambulatory care services. The hospital will also introduce new interventional cardiology and radiotherapy services as part of an integrated cancer care initiative.
THE ROLE
The successful candidate will provide operational and strategic leadership for Tweed Valley Hospital, ensuring the delivery of a comprehensive range of healthcare services in accordance with the Northern NSW Local Health District (NNSWLHD) Health Services plan. This role involves managing the hospital's physical, human, and financial resources, while maintaining alignment with NNSWLHD’s organizational objectives, corporate business plans, and the policy directions set by the NSW Ministry of Health. As General Manager, you will play a critical part in fostering a high-quality, patient-centered healthcare environment that meets the evolving needs of the local community. The successful candidate will also demonstrate the ability to lead an organization that fosters a positive, inclusive workplace culture where people are motivated to work, thrive, and contribute to a shared sense of purpose. This includes being part of an organization that genuinely cares about its people, supporting their well-being and professional growth.
THE CANDIDATE
We are seeking a dynamic, experienced leader with a proven track record in healthcare management. The ideal candidate will possess strong strategic and operational management skills, with the ability to lead a multidisciplinary team in a fast-paced, evolving healthcare environment. A commitment to providing exceptional care, along with the ability to work collaboratively within a diverse and inclusive team, is essential. Candidates who are passionate about improving healthcare outcomes and who align with NNSWLHD’s values of inclusion, diversity, and reconciliation are encouraged to apply. Aboriginal and Torres Strait Islander applicants are strongly encouraged to submit their applications.
For a confidential discussion, please get in touch with:
Rhodie Miller
HardyGroup Principal Consultant
m. +61 (0)422 816 557
e. [email protected]
Northern New South Wales Local Health District
NNSWLHD provides a diverse range of public healthcare to over 300,000 residents across the district through 12 hospitals and multi-purpose services, 21 community health centres and other facilities.
NNSWLHD covers a large area in north-eastern NSW extending from Tweed Heads in the north to Tabulam and Urbenville in the west and to Nymboida and Grafton in the south, an area of 20,732 square kilometres.
In 2011 the estimated population within NNSWLHD was 288,241 and is projected to increase by an estimated 16.3% by 2031.The population of persons aged 65 years and older is expected to increase by approximately 71% in the same period.
People of Aboriginal and Torres Strait Islander heritage make up 5.2 per cent of the population in Northern NSW compared to 3.4 per cent for all NSW*.
The District delivers a broad range of health services in state-of-the-art facilities, with access to general and specialist services. Staff are connected to best-practice medical care throughout Australia thanks to a growing network of training opportunities and relationships with local and metropolitan tertiary education providers.
NNSWLHD is undertaking major capital projects at several facilities, which will support staff and clinicians in providing excellent care to the District’s communities well into the future. Continued developments in Information Communication Technologies and Integrated Care have also resulted in improved patient outcomes and hospital services.
*Statistics sourced from the June 2021 Australian Census.
Our Purpose: Work together to deliver quality health outcomes across our communities
Our Values:
Collaboration is working willingly and actively together to achieve goals and improve levels of service to NSW Health. Collaboration means seeking the input of others, both from within the Northern NSW Local Health District and from external partners, while always considering the impact on our teams.
Openness is a state of mind, enabling colleagues to share ideas and communicate clearly. We strive to be approachable, actively listen and encourage others to contribute and speak up. We offer and receive constructive feedback. This ensures others feel their contribution is valued, even when there are disagreements.
Respect is a reminder to treat others as we would like to be treated ourselves. It is important to be mindful of each other’s capabilities, regardless of role or grade. We care about the different perspectives and backgrounds in our workplace and are thoughtful of our impact on others.
Empowerment enables a sense of purpose in our work. It is achieved through taking responsibility for our performance and behaviour. We celebrate our achievements. We also reflect upon things which may not have met expectations and learn from that experience. In doing so, we create a positive environment in which people are encouraged to grow, develop and succeed.
Richard Seamark, Clinical Director of Richmond Clarence Mental Health Service, on working in Northern NSW LHD.
Role Specification
Provide overall operational and strategic management and leadership of The Tweed Hospital/Tweed Valley Hospital by delivering a comprehensive range of services in accordance with Northern NSW Local Health District (NNSWLHD) Health Services plan, policies, procedures and budget to achieve the best in health for our communities.
The General Manager, The Tweed Hospital/Tweed Valley Hospital leads, directs, plans and manages the physical, human and financial resources of The Tweed Hospital/Tweed Valley Hospital to ensure the effective and efficient provision of high quality health care services, in line with the organisational objectives, corporate and business plans of the Northern NSW Local Health District (NNSWLHD) and with the policy directions of NSW Ministry of Health.
Lead and direct clinical service delivery of a comprehensive range of hospital services, determining operational priorities and setting service delivery goals, standards and performance measure, ensuring that expectations are clear and that service delivery strategies are aligned with NNSWLHD objectives strategy, policy, community needs and budgetary restraints.
Manage financial, human, and physical resources in an operationally effective and efficient manner to facilitate service delivery excellence and optimise outcomes for the community, patients and their carers.
Take a leadership role in relation to human resource management issues, including industrial, change management and conflict resolution/grievance resolution processes.
Responsible for the overall campus management, working autonomously to manage line areas and balance the delivery of day to day operational services with longer term strategic objectives of the LHD.
Contribute to strategic and business planning processes within the LHD to ensure that plans are informed by high quality service strategy advice and a focus on community health care needs.
Make key decisions relating to strategies, plan and policies that guide the provision of health services for The Tweed Valley Hospital, within position delegation. Participate in special projects as required by the Director Clinical Operations NNSWLHD.
Develop and implement strategies to enable the continuous review of operations to improve the quality of services to the community, including NSW Health key performance indicators with regard to elective and emergency access.
Provide consultation, performance feedback and collaboration with key stakeholders to enhance service quality, accessibility and responsiveness to meet the Tweed community and LHD needs. Promote and facilitate the integration and networking of hospital, allied health, medical, community health services and relevant external partnerships, to ensure the delivery and provision of high quality care.
Facilitate, develop and deliver an organisational culture and broader human resources strategy which demonstrates commitment to involving, supporting and working closely with staff throughout the processes of change and skills development to enable the ongoing clinical development of The Tweed Valley Hospital.
Support NNSWLHD to achieve the aims of safety management systems, to establish and maintain a positive health and safety culture for patients, carers, staff and the community.
Lead clinical and corporate governance forums, meetings and activities for The Tweed Valley Hospital in collaboration with Medical and Community/Allied Health Management.
Actively participate in The Tweed Valley Hospital and accreditation network planning processes regarding National Standard Accreditation
View the comprehensive Key Result Areas and Responsibilities in the Role Description here
ESSENTIAL REQUIREMENTS
Valid unrestricted drivers' licence for use in NSW/Australia.
Responsibilities under WHS - Supervisor
As a leader you are expected to support the organisation achieve the aims of the safety management system, to establish and maintain a positive health and safety culture in the workplace and to consult with workers and others when making decisions that may impact upon the health, safety and welfare of those in the workplace
1. Demonstrated experience as part of a senior management team in a large complex organisation engaged in service delivery and relevant tertiary qualifications, and valid unrestricted drivers' licence for use in NSW/Australia and willingness to travel in the course of employment
2. Proven highly developed strategic, conceptual and analytical skills, including the ability to act responsively and with discernment
3. Demonstrated high level of interpersonal, negotiation and communication skills
4. Demonstrated ability to liaise, negotiate and build relationships with community and other agency representatives
5. Demonstrated capacity to successfully lead a diverse range of clinical and support staff with a commitment to improving access and coordination of services to patients across all service settings
6. Understanding of barriers to effective health service delivery across the primary, acute, rehabilitative, aged and community care sectors and a commitment to work with others to advocate positively for change
7. Proven track record in management of operational budget, physical and human resource
8. Demonstrated knowledge of the health service industry and ability to apply that knowledge to achieve high standards of quality, effectiveness and efficiency in the delivery of health services
Remuneration: HM6 pay range $182,575 - $199,405
- Determining optimal models of service delivery and implementing service reforms and improvements in the context of diverse internal and external stakeholder expectations
- Providing an efficient and effective financial management service within delegation and budget, ABF framework and audit requirements
- Managing critical incidents and collaborating with diverse stakeholder groups to resolve the issues swiftly with minimum impact to normal operations
Service Location: Northern NSW Region
Annual Budget: Approx. $267M
Staffing: FTE over 1.300
The closing date for applications is Friday, 21st March 2025
The reference number to include in your application is H25_5011
Note: Please use the online platform to submit your application. It will not be accepted via email.
If you require assistance in submitting your application online, please get in touch with Executive Search Coordinator, Aldie Zuñiga: M: +61 (0)494 101 082 / E: [email protected]
Your application must include:
- 1.Cover letter addressed to the Principal Consultant;
- 2.A written response addressing the key selection criteria; and
- 3.An up to date copy of your Curriculum Vitae.
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next business day. We request that if you do not receive the acknowledgement, you contact the search coordinator listed above as soon as possible after the 24-hour business period and arrange to resend your application if necessary.
For a confidential discussion, please contact:
Rhodie Miller
HardyGroup Principal Consultant
m. +61 (0)422 816 557
e. [email protected]
LIVING AND WORKING IN
NORTHERN NSW
Northern New South Wales offers a lifestyle that combines natural beauty, vibrant communities, and a laid-back atmosphere.
Northern New South Wales offers a lifestyle that combines natural beauty, vibrant communities, and a laid-back atmosphere. With a subtropical climate, the region enjoys warm summers and mild winters, making outdoor activities a year-round possibility. Some of Australia’s most renowned surfing beaches, such as Byron Bay, Ballina, and Kingscliff, line the coast, attracting surf enthusiasts from across the globe. The local beaches not only boast incredible waves but also spectacular views of the Pacific Ocean. Beyond surfing, the area’s creative pulse is palpable, with flourishing arts communities that support painters, woodworkers, ceramists, and musicians. Places like Lismore and Byron Bay host annual festivals celebrating everything from film to music and visual arts, ensuring a rich cultural experience.
The North Wall, Ballina, is a great spot for spotting dolphins
Further north, Tweed Heads offers a blend of coastal and riverside living, with easy access to pristine beaches and the picturesque Tweed River, perfect for fishing, boating, and water sports. Nearby, Murwillumbah, with its stunning views of Mt Warning (Wollumbin) and the surrounding World Heritage-listed rainforests, has a thriving arts community and regularly hosts cultural events like the Tweed Valley Banana Festival.
The beautiful Black Cockatoo
Richmond Valley, including towns like Casino and Evans Head, blends rich agricultural land with coastal beauty, offering a diverse range of experiences from country markets to quiet beach escapes. Lennox Head, renowned for its stunning surf breaks and relaxed village atmosphere, is a favourite for surfers and families alike, with Lake Ainsworth providing a peaceful retreat for kayaking and picnics.
Cows on farmland in Kyogle
Whether it's hiking through rainforests, whale watching along the coast, or immersing yourself in the vibrant arts scene, Northern NSW offers an unparalleled lifestyle. The region's blend of natural beauty, rich culture, and strong community spirit makes it a truly special place to live and explore.
Nobby's Creek in the Tweed Valley
Each town within Northern NSW has its own unique character. Grafton, known as the Jacaranda City, transforms into a purple wonderland during its annual Jacaranda Festival. Maclean, the Scottish Town of Australia, keeps its heritage alive with events like the Highland Gathering, which has been running for over a century. Casino, celebrated as the Beef Capital of Australia, is a haven for food lovers, with the region producing some of the best beef in the country. Weekend farmers markets are a staple, offering fresh, locally grown produce from avocados and macadamias to artisan cheeses and organic meats.
Mt Wollumbin (Warning) from The pinnacle Lookout, Border Ranges National Park, NSW.
Kyogle, located on the edge of the Border Ranges, is known for its natural beauty and close-knit rural community. Surrounded by rainforests and waterfalls, it offers excellent opportunities for bushwalking and wildlife watching. In the Upper Clarence region, charming villages like Bonalbo are gateways to rugged outdoor adventures, with scenic drives and campgrounds that make the most of the area's unspoiled environment.
Wategos Beach with Byron Bay Lighthouse in background
Mullumbimby, nestled in the Byron hinterland, is a hub for alternative lifestyles and creativity. With a strong sense of community and a weekly farmers market that showcases the best local produce, it attracts those seeking a laid-back, sustainable lifestyle. The surrounding hills are dotted with organic farms, wellness retreats, and art studios, making it a unique destination within the region.
ABOUT US
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Find and Grow Great Leaders - and we have been doing exactly that for more than 30 years in public and private health, primary, community and aged care as well as the broader public service.
Our synergistic business model of Executive Search and Recruitment integrated with Executive Leadership and Learning is our unique point of difference.
It ensures our clients can count on us for the lifecycle of their organisations leadership journey and why we are regarded as the leading trans-Tasman partner agency by clients.
When engaging HG you can be confident in a deeply personalised experience and service as nothing matters more to us than relationships and results.